Open to opportunities

Katia Balatsouka

@katiabalatsouka

Message

I lead retail teams to improve customer experience, sales performance, KPIs, and store operations.

Greece

Message

What I'm looking for

I'm seeking a broader corporate or remote opportunity where I can apply my commercial, customer-focused, and organizational skills to improve performance, customer experience, and operations.

I'm currently managing Levi's Greece in Glyfadas, leading smooth store operations while prioritizing excellent customer experience, team development, and performance improvement.

I've used KPI monitoring and operational strategy to increase profitability and optimize day-to-day retail processes. At Sephora Greece, I set targets, guided action plans, and supported teams to improve sales and profitability.

Across roles at Easy to See and Attrativo – ALE: Empori Outlet, I've managed workflows, organized team responsibilities, trained new employees, and maintained company procedures and service standards.

I'm looking to bring my commercial, customer-focused, and organizational skills to a broader corporate or remote environment. My background also includes recruitment, mentoring, coaching, and training team members.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Levi's

Jan 2023 - Present (3 years 8 months)

Responsible for smooth store operations and excellent customer experience. Organized and supported the team, monitored KPIs, and implemented strategies to increase profitability.

Store Operations Customer Experience Team Leadership KPIs Operational Strategy

Store Supervisor

Sephora

Jan 2022 - Dec 2023 (1 year 11 months)

Set targets and guided the team through KPI monitoring and action plans to increase sales and profitability. Managed daily operations and motivated employees to improve performance.

Sales Management KPI Management Team Motivation Store Operations Customer Experience Market Trends

Supervisor

Easy to See

Jan 2019 - Dec 2020 (1 year 11 months)

Managed daily workflow and ensured high customer service standards. Trained and onboarded new employees, providing direction and feedback to support continuous improvement.

Team Leadership Training Onboarding Customer Service Workflow Management

Store Manager

Attrativo – ALE: Empori Outlet

Jan 2016 - Dec 2018 (2 years 11 months)

Organized daily tasks and team responsibilities to support customer experience and sales performance. Oversaw store operations and ensured compliance with company standards.

Store Operations Team Coordination Sales Performance Compliance Performance Monitoring