MOHAMMAD ISMAEL
@mohammadismael
Customer service specialist delivering empathetic, multilingual support in SaaS and hospitality.
CanadaWhat I'm looking for
I am a customer service representative with over 10 years of experience delivering high-quality support across SaaS and hospitality environments, helping customers via chat, phone, and email to manage reservations, resolve issues, and onboard successfully. I consistently maintain attention to detail, process accuracy, and strong communication while using CRM systems like Salesforce and Zendesk.
I have a proven record of managing high volumes of requests, identifying customer feedback trends to improve processes, and training users to increase engagement and retention. Fluent in English, Arabic, Portuguese, and Spanish, I bring empathy, multitasking ability, and team collaboration to fast-paced, customer-centric teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ITK
May 2023 - Present (2 years 6 months)
Provide account setup, onboarding, and multi-channel support for customers, managing high volumes of bookings, payments, and service requests while maintaining response-time and satisfaction standards.
Education
Degrees, certifications, and relevant coursework
DUDamascus University
Master of Business Administration, Business Administration
2012 - 2014
Completed a Master of Business Administration focusing on business administration studies at Damascus University from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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