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Ana Paula Estrada

@anapaulaestrada

I build trusted client relationships through onboarding, responsive support, retention, and cross-functional coordination. Available to start immediat

Canada

Message

What I'm looking for

I'm looking for a client-focused role where I can lead onboarding, strengthen customer relationships, solve issues across teams, and support retention through responsive, organized communication.

At The Merchant Hub US, I managed client relationships, led new-account onboarding, and coordinated cross-functional support to improve satisfaction and retention. I maintained accurate account activity and follow-ups in HubSpot while identifying upsell and cross-sell opportunities.

As an independent beauty artist with Remember Brides, I manage the full client journey—from first contact and scheduling through service delivery, payments, and post-service follow-up. I coordinate teams, vendors, and logistics in high-pressure environments while keeping the customer experience positive and personal.

I’ve also supported event coordination, sales follow-ups, proposals, and wedding expos, and built brand identities as a freelance graphic and branding designer. I bring warm, empathetic communication, organized systems, and a genuine enjoyment of connecting with people to every client relationship.

Experience

Work history, roles, and key accomplishments

Current

Beauty Artist

Current

Remember Brides

Jan 2019 - Present (7 years 8 months)

Managed the full client lifecycle from initial contact through post-service follow-up. Coordinated schedules, logistics, and teams for successful service delivery.

Client Communication Scheduling Invoicing Vendor coordination Customer Satisfaction Administrative Management

Customer Success Manager

The Merchant Hub US

Jan 2025 - Dec 2026 (1 year 11 months)

Managed client relationships and provided ongoing support to ensure satisfaction and retention. Led onboarding for new accounts, coordinated setup, communication, and initial customer needs.

HubSpot CRM Customer Relationship Management Onboarding Customer Retention Cross functional Coordination Upselling Cross Selling

Graphic / Branding Designer

Freelance

Jan 2016 - Dec 2021 (5 years 11 months)

Developed brand identities from the ground up, translating client ideas and needs into cohesive visual concepts. Delivered tailored creative solutions based on client needs and project requirements.

Brand Identity Graphic Design Creative Solutions Client Communication Adobe Creative Suite Canva

Event & Client Coordination

Remember Brides

Jan 2016 - Dec 2018 (2 years 11 months)

Managed events calendar, client appointments, and day-to-day coordination. Supported sales and services through client meetings, follow-ups, proposals, and closing.

Event Planning Client Coordination Vendor Management Sales Support Site visits Wedding Expos