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Anandaroop Bhattacharya

@anandaroopbhattachar

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Quality Analyst with expertise in process improvement and compliance.

India

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What I'm looking for

I am looking for a role that values quality and continuous improvement, where I can leverage my skills to enhance team performance and contribute to organizational success.

I am a dedicated Quality Analyst with extensive experience in process improvement and compliance across various industries. My journey began in technical support, where I honed my skills in troubleshooting and customer service. Over the years, I have transitioned into quality auditing and coaching roles, where I have successfully led initiatives to enhance performance and ensure adherence to standards.

At Accenture, I worked closely with Google on their YouTube platform, focusing on content moderation and providing valuable insights for process improvement. My ability to mentor and coach teams has been recognized through multiple awards, including the Stream Super Star and IBM GPS Super Talented Achiever. I am passionate about driving quality and compliance, and I thrive in environments where I can contribute to team success and operational excellence.

Experience

Work history, roles, and key accomplishments

Quality Auditing Analyst

Accenture Services Pvt Ltd

Jul 2016 - Jul 2016 (0 months)

Worked at client location (Google) for their online video sharing and social media platform YouTube, focusing on content moderation of videos based on content and metadata. Provided coaching, feedback, and mentoring to raters on mismatches, conducted Root Cause Analysis, and led internal and global client calibrations.

Content Moderation Coaching Root Cause Analysis Policy Implementation Process Improvement Google Suite Data Analysis

Performance Specialist (Quality Analyst)

Limtex Technologies

May 2013 - Sep 2015 (2 years 4 months)

Monitored transactions and provided coaching, mentoring, and training for new hires. Drove compliance through audits, analyzed refunds and chargebacks, and conducted recursive training on product and process.

Transaction Monitoring Coaching Mentoring Compliance Audits Data Analysis Process Improvement Training Quality Assurance Green Belt Project Customer Service

Lead - Trans Quality Analyst

IBM Global Processing Services

Jun 2010 - Dec 2012 (2 years 6 months)

Conducted transaction monitoring, feedback, and mentoring, along with dip checks and quality huddles. Performed reporting and analysis for process improvement and drove compliance through audits.

Transaction Monitoring Feedback Mentoring Quality Huddles Reporting Data Analysis Process Improvement Compliance Audits Training

Quality Coach / Senior Support Professional

Stream Global Services

Aug 2005 - Dec 2009 (4 years 4 months)

Troubleshot technical issues for customers regarding security products via chat and email, and assisted with account and connectivity issues for internet, digital cable, and digital phone. Monitored transactions, provided coaching and feedback, and ensured compliance with policies and procedures.

Technical Support Troubleshooting Customer Service Chat Support Email Support Transaction Monitoring Compliance Policies Process Improvement

Quality Auditor / Technical Support Professional

Sutherland Global Services

Aug 2004 - Jul 2005 (11 months)

Provided technical support to customers with Windows XP SP2 issues via chat and email. Promoted to Quality Auditor, remotely barging calls for quality performance, providing feedback, and compiling daily service quality reports.

Technical Support Customer Service Windows XP Chat Support Email Support Reporting Process Improvement

Multimedia and Graphics Designer

CIET (NCERT), MHRD and CBSE

Jan 1999 - Mar 2004 (5 years 2 months)

Designed and developed interactive educational multimedia packages using Flash for secondary school levels. Maintained websites and uploaded content, and captured and edited audio and video using various software.

Multimedia Design Flash Audio Editing Video Editing Sound Forge Perception Player Soundforge

Multimedia and Graphics Designer

Self Employed

Jan 1999 - Mar 2004 (5 years 2 months)

Designed and developed interactive educational multimedia packages using Flash for secondary school level, including website maintenance and content uploading. Captured and edited audio and video using software like Sound Forge, Avid Studio, Adobe Premiere, and Perception Player.

Soundforge Multimedia Design Flash Maintenance Audio Editing Video Editing Sound Forge Adobe Premier Educational Content Development

Education

Degrees, certifications, and relevant coursework

Nagpur University

Bachelor of Science, Biochemistry

Completed a Bachelor of Science degree with a focus on Biochemistry. This program provided a strong foundation in the chemical and physical principles of living organisms.

Indira Gandhi Open University (IGNOU)

Certificate, Computing

Earned a Certificate in Computing from Indira Gandhi National Open University. This program covered fundamental concepts in computing.

Unknown

Advanced Diploma, Computer Applications

Obtained an Advanced Diploma in Computer Applications, focusing on practical skills in various software applications. This program enhanced proficiency in computer usage and relevant tools.

Indira Gandhi National Open University (IGNOU)

Certificate, Computing

Earned a Certificate in Computing from Indira Gandhi National Open University. This certification provided essential knowledge in computing fundamentals.

Unknown

Diploma, Oracle and Powerbuilder

Completed a Diploma in Oracle and Powerbuilder, gaining specialized skills in database management and application development. This program focused on practical implementation of these technologies.

Nagpur University

B.Sc, Biochemistry

Completed a Bachelor of Science degree with a specialization in Biochemistry. Gained foundational knowledge in biological chemistry and related scientific principles.