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Anandaroop Bhattacharya

@anandaroopbhattachar

Quality Analyst with expertise in process improvement and compliance.

India
Message

What I'm looking for

I am looking for a role that values quality and continuous improvement, where I can leverage my skills to enhance team performance and contribute to organizational success.

I am a dedicated Quality Analyst with extensive experience in process improvement and compliance across various industries. My journey began in technical support, where I honed my skills in troubleshooting and customer service. Over the years, I have transitioned into quality auditing and coaching roles, where I have successfully led initiatives to enhance performance and ensure adherence to standards.

At Accenture, I worked closely with Google on their YouTube platform, focusing on content moderation and providing valuable insights for process improvement. My ability to mentor and coach teams has been recognized through multiple awards, including the Stream Super Star and IBM GPS Super Talented Achiever. I am passionate about driving quality and compliance, and I thrive in environments where I can contribute to team success and operational excellence.

Experience

Work history, roles, and key accomplishments

AL

Quality Auditing Analyst

Accenture Services Pvt Ltd

Jul 2016 - Jul 2016 (0 months)

Worked at client location (Google) for their online video sharing and social media platform YouTube, focusing on content moderation of videos based on content and metadata. Provided coaching, feedback, and mentoring to raters on mismatches, conducted Root Cause Analysis, and led internal and global client calibrations.

SS

Quality Coach / Senior Support Professional

Stream Global Services

Aug 2005 - Dec 2009 (4 years 4 months)

Troubleshot technical issues for customers regarding security products via chat and email, and assisted with account and connectivity issues for internet, digital cable, and digital phone. Monitored transactions, provided coaching and feedback, and ensured compliance with policies and procedures.

Education

Degrees, certifications, and relevant coursework

NU

Nagpur University

Bachelor of Science, Biochemistry

Completed a Bachelor of Science degree with a focus on Biochemistry. This program provided a strong foundation in the chemical and physical principles of living organisms.

I(

Indira Gandhi Open University (IGNOU)

Certificate, Computing

Earned a Certificate in Computing from Indira Gandhi National Open University. This program covered fundamental concepts in computing.

UN

Unknown

Advanced Diploma, Computer Applications

Obtained an Advanced Diploma in Computer Applications, focusing on practical skills in various software applications. This program enhanced proficiency in computer usage and relevant tools.

Indira Gandhi National Open University (IGNOU) logoI(

Indira Gandhi National Open University (IGNOU)

Certificate, Computing

Earned a Certificate in Computing from Indira Gandhi National Open University. This certification provided essential knowledge in computing fundamentals.

UN

Unknown

Diploma, Oracle and Powerbuilder

Completed a Diploma in Oracle and Powerbuilder, gaining specialized skills in database management and application development. This program focused on practical implementation of these technologies.

Nagpur University logoNU

Nagpur University

B.Sc, Biochemistry

Completed a Bachelor of Science degree with a specialization in Biochemistry. Gained foundational knowledge in biological chemistry and related scientific principles.

Tech stack

Software and tools used professionally

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Anandaroop Bhattacharya - Quality Auditing Analyst - Accenture Services Pvt Ltd | Himalayas