Anuj Sharma
@anujsharma9
I lead quality and compliance operations across global supply chain, telecom, sales, and customer support processes.
IndiaWhat I'm looking for
I'm currently leading quality and compliance operations for supply chain processes at IDS Infotech, supporting global clients including Saint-Gobain and Dentsply. I oversee SDS and chemical compliance activities, audit readiness, process consistency, and team performance.
Previously, I led quality teams for Comcast chat and sales processes at eClerx, managing chat quality, sales compliance, audits, coaching, and performance reviews. I helped maintain compliance benchmarks and client satisfaction.
At Concentrix, I headed training and quality for the Comcast process, delivering process, product, and quality training while designing quality frameworks and calibration programs. My earlier roles also included billing and technical chat support for British Telecom and Comcast, along with quality evaluations and sales-call audits for Comcast and Rogers Communications.
Across more than nine years, I've focused on quality assurance, compliance governance, team development, client management, and continuous improvement. I'm a Six Sigma Green Belt with an engineering background in Electronics and Communication Engineering.
Experience
Work history, roles, and key accomplishments
Lead Quality Coordinator
IDS Infotech Ltd
Jan 2024 - Dec 2025 (1 year 11 months)
Led quality and compliance operations for supply chain processes, managing compliance for global clients including Saint-Gobain and Dentsply. Supervised SDS and chemical compliance activities and mentored quality teams.
Associate Process Manager (Quality Supervisor)
eClerx Private Ltd.
Jan 2023 - Jan 2024 (1 year)
Led quality teams supporting Comcast chat and sales processes, overseeing chat quality, sales compliance, and policy adherence. Conducted audits, coaching sessions, and performance reviews to improve quality scores.
Lead – Training & Quality
Concentrix
Jan 2021 - Jan 2023 (2 years)
Headed training and quality functions for the Comcast process, delivering process, product, and quality training. Designed quality frameworks and calibration programs to improve performance.
Billing & Technical Chat Associate
Concentrix
Aug 2019 - Jan 2021 (1 year 5 months)
Handled billing chat for British Telecom and technical chat for Comcast, resolving customer queries efficiently while meeting SLA and quality standards. Consistently achieved high customer satisfaction and compliance scores.
Analyst
eCLERX Private Ltd.
May 2017 - Jun 2019 (2 years 1 month)
Conducted quality evaluations for Comcast sales chats and audited sales calls for Rogers Communications, focusing on policy compliance. Delivered feedback and coaching to improve agent performance.
Technical Support Executive
Xportsoft Technologies
Jan 2016 - Jan 2017 (1 year)
Provided technical support to international customers, resolving complex technical issues while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kurukshetra University
B.Tech, Electronics and Communication Engineering
2010 - 2014
Pursued a B.Tech in Electronics and Communication Engineering from Kurukshetra University from 2010 to 2014.
Kendriya Vidyalaya No.1
12th, Non-Medical Stream
2009 - 2010
Completed 12th grade in the Non-Medical Stream from Kendriya Vidyalaya No.1, Ambala Cantt, in 2010.
Henry Harvin
Six Sigma Green Belt, Six Sigma
Earned a Six Sigma Green Belt certification from Henry Harvin.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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