Jasmine Patel

Established and tracked quality department goals and objectives. Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production. Tracked quality issues with external customer's, suppliers, and internal plant operations.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Streamlined operations realizing significant improvements in production flow. Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

Worked on ARP Account Roll-up Process project as Process Specialist (Data), purifying Google AdWords accounts and creating new ones if necessary. Handled high-spend AdWords accounts, performed Root Cause Analysis, and solved Meta Disputes. Conducted team meetings, one-on-ones, performance tracking, and training for agents.

Managed customer email correspondence, resolving queries and checking payment/order statuses. Published hourly snapshots for clients to monitor current SLA and trained new hires, assisting them in process adherence. Handled floor operations in the absence of team leads and supervisors, and responded to client emails regarding current SLA.

Handled inbound calls, resolving customer queries and managing escalation calls to some extent. Followed up on customer complaints and escalated them to clients when necessary.

Worked as a contract employee in the IT industry. Efficiently handled and managed the company's database.

Completed a Bachelor of Technology in Computer Science and Engineering. Gained foundational knowledge in computer science principles and engineering applications.

Completed Higher Secondary School with a focus on Science. Developed a strong scientific foundation.