Arun Sharma

I’ve led quality teams for Credit One Bank card services, managing quality for a group of 35 people and consistently exceeding targets by 10–20% while reducing turnaround time through RCA and lean six sigma.

In the same program, I’ve supported customer service, collections, retention, fraud claim escalations, litigation quality, and escalation-gate work—plus acted across multiple segments to keep the campaign running cleanly for our US client.

I’ve also audited reports and live calls for Comcast as an Sr Analyst, running feedback sessions to help representatives hit agency quality targets and improve call performance.

Across earlier roles at IBM Daksh and Airtel, I handled inbound support for US Quicken customers and worked retention for Airtel broadband/landline. I back it up with MS Office, reporting, RCA, and QA tools—along with coaching that earned “Coach of the month” awards.