In my current part-time Customer Service Specialist role supporting TikTok Shop Seller Center, I answer buyer messages, resolve order inquiries, and manage aftersales concerns. I review return and refund requests against buyer evidence and TikTok policy, and handle appeals for unfair or policy-violating reviews.
I also worked as a freelance E-commerce VA, tracking live auction sales by Order ID and maintaining inventory and sales reports in Google Sheets and Excel. In an earlier Shopify product-listing role, I used competitor analysis and keyword research to create and optimize listings.
My experience also includes telephone operations at Radisson Blu Hotel - Ajman UAE and customer service in retail and food service. I use Shopify Admin, TikTok Shop Seller Center, Google Workspace, MS Office, and basic Canva.
