Open to opportunities

Pauline Medillo

@paulinemedillo

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Customer service professional skilled in operations, e-commerce, and administrative support.

Philippines

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What I'm looking for

I seek a customer-focused role where I can apply administrative, e-commerce, and operations skills to improve service quality and operational accuracy while growing professionally.

I am a motivated customer service professional with broad experience across retail, hospitality, insurance, and e-commerce operations. I consistently deliver quality results through strong organization, attention to detail, and a customer-first approach.

My background includes front-line roles as a cashier and barista, voice and non-voice customer support for healthcare insurance, and virtual assistant work focused on data integrity and renewals using Applied Epic. I have practical experience with inventory, order assembly, and payment processing.

I have supported marketing and operations through social media content creation, market research, and promotional material production, and I contributed to hotel front-desk operations and food & beverage service during internships. I am comfortable coordinating orders with suppliers and managing e-commerce platforms.

I bring proficiency in Microsoft Excel, Google Sheets, Outlook, Genesys, Applied Epic, Shopify and multiple e-commerce and administrative tools, and I seek roles where I can apply my multitasking, communication, and administrative strengths to improve customer experience and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Freelancer

Current

Freelance E-Commerce

Nov 2025 - Present (2 months)

Creates digital assets, manages e-commerce orders and supplier communications, and executes email and social media campaigns to support online sales operations.

Email Campaigns Supplier Communication Content Creation

Front Office Associate

Ramada by Wyndham Manila Central

Feb 2025 - May 2025 (3 months)

Greeted guests, managed check-ins/check-outs and reservations, addressed guest inquiries professionally, and supported F&B service to ensure positive guest experiences during internship.

Front Desk Operations Guest Relations Check Out F&B Hospitality Communication

Virtual Assistant

Personal Lines Insurance Agency

Jun 2024 - Feb 2025 (8 months)

Managed insurance files and renewals, performed data entry in Applied Epic, sent renewal and cancellation notifications, and conducted B2B outreach to carriers to maintain policy data integrity.

Epic Data Entry Policy Management Renewals B2B Documentation

Customer Service Representative

Optum Global Solutions

Oct 2023 - May 2024 (7 months)

Handled voice and non-voice inquiries for a healthcare insurance account, assisted with claims, authorizations, and pharmacy questions, and documented interactions for compliance.

Call Center Support Health Insurance Authorization Genesys

Operations/Marketing Intern

Shahin Travel and Tours Agency

Aug 2023 - Sep 2023 (1 month)

Supported bookings and reservations, managed social media content and promotional materials, and conducted market research to support marketing campaigns and events.

Booking Social Media Management Content Creation Market Research Customer Support Promotional Materials

Barista / Cashier

Pickup Coffee

Mar 2023 - Aug 2023 (5 months)

Prepared and served espresso-based beverages, managed inventory restocking, and processed customer payments while maintaining service speed and product quality.

Espresso Machine Operation Cash Handling Inventory Management Customer Service Espresso Machine Operations

Customer Service Crew

Jollibee Foods Corporation

Sep 2021 - Nov 2022 (1 year 2 months)

Assembled and packed customer orders, maintained food safety and hygiene standards, and processed payments to ensure accurate and timely order fulfillment.

Customer Service Cash Handling Food Safety Assembly Time Management Multitasking