Anakaren Desentis Abrego

Translated written documents, articles, and official materials with accuracy and cultural sensitivity. Ensured translated content maintained original meaning, style, and tone while collaborating with clients to clarify project goals.

Provided over-the-phone interpretation services between English and Spanish speakers across various medical settings. Promoted to Video Medical Interpreter, handling complex and high-stakes medical cases with accuracy and cultural sensitivity.

Provided real-time medical interpreting between English and Spanish speakers via phone and video in a wide range of healthcare settings. Supported effective communication by accurately interpreting medical terminology, symptoms, and treatment plans.

Interpreted real-time calls between English and Spanish speakers across critical and sensitive settings, including 911 emergency services and mental health lines. Delivered fast, accurate, and neutral interpretation under high-pressure conditions.

Provided high-quality customer support in English via phone, email, and chat to international users, assisting with reservations, changes, and cancellations. Resolved complex issues by liaising with accommodation providers and internal departments.

Provided attentive and developmentally appropriate care for three young children, including a newborn, toddler, and preschooler. Designed and implemented age-appropriate educational and sensory activities to support cognitive, motor, and language development.

Interpreted real-time calls between English and Spanish speakers across critical and sensitive settings, including 911 emergency services and mental health lines. Delivered fast, accurate, and neutral interpretation under high-pressure conditions.

Coordinated and executed internal employee engagement events to promote workplace morale and staff recognition. Assisted in managing the payroll process, ensuring timely and accurate compensation for all hotel staff.

Supported children with learning and speech difficulties by providing individualized attention and developmental assistance. Delivered short-term therapeutic activities aimed at improving language skills, cognitive development, and social-emotional growth.

Studied psychology at the Universidad Autónoma del Estado de Morelos. Gained a comprehensive understanding of psychological principles and research methods.

Completed a Bachelor of Arts in Human Resources Administration. Focused on principles of human resource management, including recruitment, training, and employee relations.

Obtained the Teaching Knowledge Test (TKT) certificate. Developed skills in English language teaching methodologies and classroom management.

Achieved Medical Interpreter Certification from LanguageLine Solutions. Demonstrated proficiency in medical terminology and ethical interpreting practices.