Looking for a job

Alexandra Muniz

@alexandramuniz

Message

I process healthcare prior authorizations and deliver accurate, high-volume bilingual customer support.

Puerto Rico

Message

What I'm looking for

I'm looking for a role where I can support customers, process information accurately, handle sensitive documentation, and grow in a fast-paced healthcare or customer service environment.

At Infosys BPM supporting CVS Clinical, I handle inbound and outbound healthcare calls, process prior authorization requests, and manage Medicaid documentation. I was recognized as Employee of the Month in June 2025.

I enter and review sensitive information accurately while assisting customers and healthcare contacts in a fast-paced, high-volume environment.

Previously at Mesón Sandwiches, I supported customers with orders, transactions, questions, and concerns while collaborating with teammates. I hold a Bachelor of Criminal Justice and communicate fluently in Spanish and English.

Experience

Work history, roles, and key accomplishments

Current

Inbound Queue Associate

Current

Infosys BPM

Jan 2024 - Present (2 years 9 months)

Handle inbound and outbound calls related to healthcare and clinical services, process prior authorization requests, and perform accurate data entry. Recognized as Employee of the Month for outstanding performance.

Data Entry Customer Service Prior Authorizations Medicaid Authorization Processing Inbound Outbound Calls Excel Microsoft Word Computer Literacy Attention To Detail Organization Communication Skills Teamwork Fast Paced Environment

Customer Service Representative

Mesón Sandwiches

Jan 2021 - Dec 2023 (2 years 11 months)

Provided professional customer service in a fast-paced food-service environment, assisted customers with orders, processed transactions, and maintained a clean work environment.

Customer Service Point of Sale Communication Skills Teamwork Organization Fast Paced Environment