Looking for a job

Ana Gaby Mercado

@anagabymercado

Sales and administrative operations professional in real estate who coordinated 25+ advisors and supported transactions exceeding MXN $80 million.

Mexico

Message

What I'm looking for

I'm open to 100% remote opportunities.

In remote real estate operations, I managed CRM records and sales databases covering prospects, clients, properties, payments, commissions, and sales activity. I monitored leads and pending requirements throughout the sales process.

I coordinated commercial operations for more than 25 sales advisors and supported cumulative real estate transactions exceeding MXN $80 million. I also prepared sales documentation, reports, and presentations, and monitored KPIs using Excel and CRM data.

At Suzuki, I managed approximately 800 digital leads per month through the company's CRM, distributing incoming leads among 18 sales advisors and tracking their progress. I contributed to the dealership achieving #1 national performance for more than one year.

At Todo para sus Pies, I managed daily administrative and operational activities, including staff schedules, customer service, inventory, and supplier communication. I achieved multiple #1 national product-sales rankings within the franchise network.

Experience

Work history, roles, and key accomplishments

Strategy & Administrative Operations Director

Real Estate Industry

Jan 2022 - Jan 2026 (4 years)

Managed CRM records and sales databases, monitored sales pipelines, and coordinated commercial operations for a team of over 25 sales advisors. Supported real estate transactions exceeding MXN $80 million and developed internal sales and administrative processes.

CRM Management Sales Pipeline Management Database Management KPI Tracking Excel Google Sheets Microsoft Office Google Workspace Email Communication WhatsApp Presentation Development Remote Team Coordination

Digital Sales Coordinator

Suzuki

Jan 2020 - Jan 2022 (2 years)

Managed approximately 800 digital leads per month, distributed leads among 18 sales advisors, and monitored pipeline progress. Prepared management reports and contributed to the dealership achieving #1 national performance for over a year.

CRM Management Lead Management Sales Pipeline KPI Tracking Reporting Database Management Digital Channels Social Media Customer Follow up

Franchise Owner & Operations Manager

Todo para sus Pies

Jan 2017 - Jan 2020 (3 years)

Managed daily administrative and operational activities, including staff schedules, customer service, inventory, suppliers, and internal processes. Achieved multiple #1 national product-sales rankings within the franchise network.

Operations Management Staff Scheduling Customer Service Inventory Management Supplier Management Sales Monitoring Business Records