Ana Carina Rodrigues
@anacarinarodrigues
I lead customer-facing operations, resolve service issues, and develop teams across high-volume retail environments.
PortugalWhat I'm looking for
I'm currently managing customer-facing operations at Auchan Retail Portugal, including team leadership, KPI monitoring, recruitment, stock control, and service quality in a high-volume retail environment.
Across roles at Pepco Portugal and Espaço Casa, I've supervised daily operations, coordinated teams, developed staff, resolved complaints, managed inventory, and supported commercial performance. I bring more than 20 years of customer service, operations management, process coordination, recruitment, and reporting experience.
Earlier at Conforama and Leroy Merlin, I supported customers directly through complaint handling, credit processing, cashier responsibilities, and sales support.
I'm customer-focused, detail-oriented, and adaptable, with professional English proficiency and a commitment to reliable, high-quality service in remote international environments.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Ana Carina Rodrigues
Customer-focused professional with over 20 years of experience in customer service, operations management, and administrative support, seeking remote opportunities.
Education
Degrees, certifications, and relevant coursework
Universidade Aberta
Bachelor's Degree, Social Sciences
Pursued studies in Social Sciences at Universidade Aberta in Portugal.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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