Christabel Okoli
@christabelokoli
Customer service professional with 5 years' remote experience improving satisfaction through data and CRM support.
PortugalWhat I'm looking for
I’m a customer-focused professional with 5 years of experience delivering responsive, solutions-driven support across fast-paced remote environments. In CRM platforms, I manage end-to-end customer interactions, log cases accurately, and ensure follow-up tasks close within agreed timeframes while consistently maintaining a calm, professional tone on high-volume inbound calls.
I leverage advanced Excel functions for data analysis, reporting, and process improvement to drive operational efficiency and elevate customer satisfaction. I’ve increased customer satisfaction scores by 25% through targeted service improvements, maintained accuracy above 98% for pricing and product information, and resolved 90% of customer issues on first contact—while also building onboarding and training materials to strengthen product knowledge and service consistency.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
PerkTrail
Jan 2024 - Nov 2025 (1 year 10 months)
Managed end-to-end customer interactions in CRM platforms, ensuring accurate case logging and timely follow-ups. Designed customer feedback surveys, handled a high volume of inbound calls, and helped create onboarding and training materials.
Customer Service Specialist
Rivoc Nig
May 2018 - May 2020 (2 years)
Provided prompt, accurate customer support across multiple channels with a focus on first-contact resolution. Onboarded and coached new hires, partnered with product and operations teams on customer feedback, and used customer data to identify recurring trends.
Education
Degrees, certifications, and relevant coursework
University of Aveiro
Master of Science (MS), Environment and Health
Completed a Master of Science (MS) in Environment and Health at the University of Aveiro.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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