leandro 13

I've resolved customer issues at Amazon through chat, phone, and email, handling returns, refunds, shipment tracking, and account or subscription enquiries.

Before Amazon, I managed daily store operations at Fortalezas Ferrotornillosangel and Ferrotornillos Arlex in Cali. I supported customers, controlled stock and inventory, coordinated orders and suppliers, organised merchandise, and monitored cash and sales.

I'm a graphic design student with digital marketing training, including digital communication, social media, content creation, marketing strategies, and online presence.

I bring clear communication, organisation, adaptability, punctuality, teamwork, and practical problem-solving to customer-facing work.