Open to opportunities

Henrique Soares

@henriquesoares2

Message

I lead retail operations, improve process quality, and resolve technical issues across customer-facing teams.

Portugal

Message

What I'm looking for

I'm looking for remote opportunities in AI training, content moderation, data annotation, or digital operations where I can apply my attention to detail, process discipline, technical troubleshooting, and independent workflow execution.

I'm currently leading retail operations in Portugal, supervising workflows, process compliance, quality execution, customer inquiries, and technical troubleshooting in a fast-paced telecommunications environment.

Previously, at Guararapes Group (Riachuelo), I managed a sales and tech-support team of 5 to 8 employees, organized schedules and task distribution, and monitored processes to achieve 100% target fulfillment. I also conducted operational audits and process reviews to support service quality and procedural compliance.

At Samsung, I provided technical support and functional diagnosis for electronic equipment and software, guiding users through product features and helping optimize support workflows. I'm a native Brazilian Portuguese speaker with C1 English proficiency and strong experience in data accuracy, content review, information verification, and digital operations.

Experience

Work history, roles, and key accomplishments

Current

Interim Store Manager / Retail Operations Specialist

Current

Telecommunications Sector

Jan 2019 - Present (7 years 7 months)

Supervise operational workflows, process compliance, and quality execution within a fast-paced environment. Execute daily organizational tasks, manage customer inquiries, and troubleshoot technical issues.

Operational Workflow Execution Process Compliance Technical Troubleshooting Data Entry Task Management Team Leadership Performance Metrics Quality Standards