Looking for a job

Alexandra Vilarinho

@alexandravilarinho

Customer support technician at WEBHELP, supporting Apple’s Spanish-market customers by chat and resolving product and purchase questions.

Portugal

Message

At WEBHELP, I supported Apple customers in the Spanish market through chat, resending invoices and answering questions about products and purchases.

At QUALITTÁ, I coordinated cleaning teams at client sites, interviewed new employees, prepared schedules, and handled staff administration and stock control. I also held monthly meetings with teams and clients and prospected for new clients.

At AUDIÇÃO ACTIVA, I coordinated stores across Portugal, held monthly individual meetings with receptionists, and provided in-store training and team support. Earlier, at CLIX GEST, I supported technical queries, monitored performance indicators, and helped train colleagues on products and service quality.

Experience

Work history, roles, and key accomplishments

Técnica de Apoio ao Cliente

Webhelp

Jul 2022 - Dec 2024 (2 years 5 months)

Provided customer support for the Spanish market of Apple via chat, including sending invoices and clarifying questions about products and purchases.

Customer Support Live Chat Spanish Apple Products

Operadora de Centro de Contacto

Securitas

Mar 2019 - Sep 2020 (1 year 6 months)

Scheduled visits for installation of security alarm systems and equipment.

Scheduling Customer Service Security Systems

Coordenadora Nacional de Vendas

Qualittá

Sep 2018 - Mar 2019 (6 months)

Coordinated cleaning teams at client sites, conducted interviews, managed schedules, and handled administrative tasks including stock control and monthly meetings.

Team Coordination Interviewing Scheduling Administrative Management Stock Control

Rececionista

Campos Ferreira, Sá Carneiro e Associados

Jul 2018 - Sep 2018 (2 months)

Handled telephone and in-person client service, supported meeting organization, and managed internal and external mail.

Reception Customer Service Meeting Coordination Mail Handling

Coordenadora Nacional de Lojas

Audição Activa

Jun 2017 - Dec 2017 (6 months)

Coordinated stores nationwide, focusing on motivating receptionists and meeting objectives, with monthly individual meetings and training sessions.

Store Coordination Team Motivation Training Performance Analysis

Gestora de Conta

Rolloncell

Nov 2014 - Jun 2017 (2 years 7 months)

Provided in-person and phone service, wrote letters and faxes, managed mail and schedules, analyzed accounts, and held weekly meetings with current and potential clients.

Account Management Customer Service Correspondence Scheduling Account Analysis

Administrativa (Novo Banco)

Multipessoal

Jun 2010 - Oct 2012 (2 years 4 months)

Processed received guarantees, including entering promissory notes, analyzing contracts and correspondence, verifying mortgage credit contracts, and handling document archiving.

Administrative Support Contract Analysis Document Management Banking Operations

Operadora de Centro de Contacto / Supervisão

Clix Gest

Jun 2003 - Feb 2010 (6 years 8 months)

Provided diversified technical support, classified and indexed personal web pages, monitored KPIs, delivered training on new products, and evaluated calls to improve service quality.

Technical Support KPI Monitoring Training Quality Assurance Call Evaluation