ANA BEATRIZ LABIB
@anabeatrizlabib
I improve customer operations, streamline workflows, and resolve high-volume client needs.
United StatesWhat I'm looking for
I'm currently managing 100+ daily client interactions at Health For You across phone, email, and chat while maintaining 95%+ satisfaction ratings. I designed workflows that reduced resolution time by 30% and coordinate complex escalations between clients, providers, vendors, and internal teams.
Previously at IBFT, I supported $400K in monthly financial transaction flow, reduced discrepancies by 40%, and contributed to 15% cost savings through vendor selection and budget optimization.
At Maple Bear, I helped enroll 1,000+ students during a school launch, built foundational administrative systems, and coordinated community engagement. I bring customer relationship management, operations support, financial coordination, and clear stakeholder communication to fast-paced teams.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Health For You
Jul 2024 - Present (2 years 1 month)
Manage 100+ daily client interactions across phone, email, and chat, maintaining 95%+ satisfaction ratings. Designed streamlined workflows reducing resolution time by 30% and served as liaison between clients, providers, and internal teams.
Financial Operations Assistant
IBFT
May 2023 - Apr 2024 (11 months)
Supported financial operations managing $400K monthly transaction flow, ensuring payment processing and reconciliation accuracy. Reduced financial discrepancies by 40% and contributed to 15% cost savings through strategic price comparison.
Administrative & Operations Coordinator
Maple Bear
Nov 2022 - Mar 2023 (4 months)
Contributed to enrollment of 1,000+ students during school launch through strategic client acquisition and relationship management. Established administrative systems and inventory protocols during startup phase and coordinated events for community engagement.
Education
Degrees, certifications, and relevant coursework
Vision School
High School Diploma, General Studies
2016 - 2020
Completed high school education at Vision School in Brasília, Brazil, from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring ANA BEATRIZ?
You can contact ANA BEATRIZ and 90k+ other talented remote workers on Himalayas.
Message ANA BEATRIZGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
