Amy Spence - Senior Client Support Associate - IFX Payments Ltd | Himalayas
AS
Open to opportunities

Amy Spence

@amyspence

Dedicated client support professional with a passion for service excellence.

United Kingdom
Message

What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for professional growth.

I am an efficient, organized, and self-motivated individual with a strong passion for working with people, whether in a team or directly with clients. Over the past four years, I have gained valuable experience in the financial sector in the City of London, excelling in both client support and administrative roles. My journey began with a diploma in Aviation and Cabin Crew, which solidified my commitment to service-oriented positions.

Currently, I serve as a Senior Associate at IFX Payments Ltd, where I assist clients with advanced queries on our payments platform, Ibanq. My role involves collaborating with various departments to ensure seamless operations and enhance client experiences. I take pride in my problem-solving skills and my ability to communicate effectively with clients, ensuring their needs are met promptly and efficiently.

Experience

Work history, roles, and key accomplishments

IL
Current

Senior Client Support Associate

IFX Payments Ltd

May 2023 - Present (2 years 2 months)

Assisted with general and advanced queries from clients on the Ibanq payments platform, guiding them on payments, account statements, and FX trades. Collaborated with Product and Business Analyst teams to implement process improvements and system enhancements, applying client-facing knowledge.

WL

Underwriting Administrative Assistant

Walsingham Motor Insurance Limited

Mar 2020 - Present (5 years 4 months)

Worked as an Underwriting Administrative Assistant, communicating with brokers regarding client policies and managing vehicle premiums. Updated fleet schedules, created insurance certificates, and liaised with the underwriting team.

JL

Work Experience Placement

John Lewis

Jan 2015 - Present (10 years 6 months)

Completed a Work Experience Placement in the Women's department, focusing on shoes, clothing, and jewelry. Gained valuable customer service experience and was awarded the School Governors Award for Work Experience.

Education

Degrees, certifications, and relevant coursework

WC

West Herts College

Diploma Level 3 Aviation Operations (BTEC), Aviation Operations

2017 - 2019

Activities and societies: Airside and landside passenger operations, Health and Safety within Aviation, Customer service and team leadership, Managing Conflict and Human resources, Communications, Aviation Meteorology

Undertook a two-year course equivalent to A-Levels, covering airside and landside passenger operations, health and safety, and customer service. Developed skills in managing conflict, human resources, communications, and aviation meteorology.

WC

West Herts College

Diploma Level 2 Aviation and Travel (BTEC), Aviation and Travel

2016 - 2017

Activities and societies: Cabin crew training, Airline and Airport/Ground Management

Completed a one-year course focusing on aviation and travel. Gained knowledge in cabin crew training, airline, and airport/ground management.

SS

St Clement Danes School

GCSE, General Studies

2011 - 2016

Activities and societies: Maths, English, Art and Design, Textiles Design, Science, Geography

Achieved grades C in Maths, English, Art and Design, Textiles Design, and Geography, and a D in Science. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan