Amy Spence

Assisted with general and advanced queries from clients on the Ibanq payments platform, guiding them on payments, account statements, and FX trades. Collaborated with Product and Business Analyst teams to implement process improvements and system enhancements, applying client-facing knowledge.

Worked as a member of the Client Onboarding team in the FX department, introducing potential clients to FX services and guiding them through the onboarding process. Achieved monthly targets for opened accounts and managed client expectations on market prices.

Worked as an Underwriting Administrative Assistant, communicating with brokers regarding client policies and managing vehicle premiums. Updated fleet schedules, created insurance certificates, and liaised with the underwriting team.

Gained experience as a Sales Assistant, operating tills, handling returns, and managing stock intake. Provided high standards of customer service and merchandised various departments.

Completed a Work Experience Placement in the Women's department, focusing on shoes, clothing, and jewelry. Gained valuable customer service experience and was awarded the School Governors Award for Work Experience.

Activities and societies: Airside and landside passenger operations, Health and Safety within Aviation, Customer service and team leadership, Managing Conflict and Human resources, Communications, Aviation Meteorology

Undertook a two-year course equivalent to A-Levels, covering airside and landside passenger operations, health and safety, and customer service. Developed skills in managing conflict, human resources, communications, and aviation meteorology.

Activities and societies: Cabin crew training, Airline and Airport/Ground Management

Completed a one-year course focusing on aviation and travel. Gained knowledge in cabin crew training, airline, and airport/ground management.

Activities and societies: Maths, English, Art and Design, Textiles Design, Science, Geography

Achieved grades C in Maths, English, Art and Design, Textiles Design, and Geography, and a D in Science. Developed foundational academic skills across various subjects.