Amy Spence
@amyspence
Dedicated client support professional with a passion for service excellence.
United KingdomWhat I'm looking for
I am an efficient, organized, and self-motivated individual with a strong passion for working with people, whether in a team or directly with clients. Over the past four years, I have gained valuable experience in the financial sector in the City of London, excelling in both client support and administrative roles. My journey began with a diploma in Aviation and Cabin Crew, which solidified my commitment to service-oriented positions.
Currently, I serve as a Senior Associate at IFX Payments Ltd, where I assist clients with advanced queries on our payments platform, Ibanq. My role involves collaborating with various departments to ensure seamless operations and enhance client experiences. I take pride in my problem-solving skills and my ability to communicate effectively with clients, ensuring their needs are met promptly and efficiently.
Experience
Work history, roles, and key accomplishments
Senior Client Support Associate
IFX Payments Ltd
May 2023 - Present (2 years 2 months)
Assisted with general and advanced queries from clients on the Ibanq payments platform, guiding them on payments, account statements, and FX trades. Collaborated with Product and Business Analyst teams to implement process improvements and system enhancements, applying client-facing knowledge.
Client Onboarding Team Member
A Place In The Sun Currency Ltd
Jan 2022 - Present (3 years 6 months)
Worked as a member of the Client Onboarding team in the FX department, introducing potential clients to FX services and guiding them through the onboarding process. Achieved monthly targets for opened accounts and managed client expectations on market prices.
Underwriting Administrative Assistant
Walsingham Motor Insurance Limited
Mar 2020 - Present (5 years 4 months)
Worked as an Underwriting Administrative Assistant, communicating with brokers regarding client policies and managing vehicle premiums. Updated fleet schedules, created insurance certificates, and liaised with the underwriting team.
Sales Assistant
M&Co Chesham
Jan 2017 - Present (8 years 6 months)
Gained experience as a Sales Assistant, operating tills, handling returns, and managing stock intake. Provided high standards of customer service and merchandised various departments.
Work Experience Placement
John Lewis
Jan 2015 - Present (10 years 6 months)
Completed a Work Experience Placement in the Women's department, focusing on shoes, clothing, and jewelry. Gained valuable customer service experience and was awarded the School Governors Award for Work Experience.
Education
Degrees, certifications, and relevant coursework
West Herts College
Diploma Level 3 Aviation Operations (BTEC), Aviation Operations
2017 - 2019
Activities and societies: Airside and landside passenger operations, Health and Safety within Aviation, Customer service and team leadership, Managing Conflict and Human resources, Communications, Aviation Meteorology
Undertook a two-year course equivalent to A-Levels, covering airside and landside passenger operations, health and safety, and customer service. Developed skills in managing conflict, human resources, communications, and aviation meteorology.
West Herts College
Diploma Level 2 Aviation and Travel (BTEC), Aviation and Travel
2016 - 2017
Activities and societies: Cabin crew training, Airline and Airport/Ground Management
Completed a one-year course focusing on aviation and travel. Gained knowledge in cabin crew training, airline, and airport/ground management.
St Clement Danes School
GCSE, General Studies
2011 - 2016
Activities and societies: Maths, English, Art and Design, Textiles Design, Science, Geography
Achieved grades C in Maths, English, Art and Design, Textiles Design, and Geography, and a D in Science. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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