Angela Cooper

Provided excellent customer service to a wide portfolio of motor finance customers in a fast-paced, hybrid role. Handled complex customer needs, demonstrating strong communication, organizational, and listening skills.

Secured new sales of healthcare products from a wide range of customers in a home-based role. Maintained high levels of customer service and ensured accurate recording of orders and customer information.

Managed a complex portfolio of commercial property loans ranging from £0.5m to £15m. Negotiated alternative property uses or revised loan terms due to challenging market conditions and loan distress.

Managed a high-value loan portfolio secured on commercial and residential properties or development land, with loan sizes from £0.5m to £25m. Developed and maintained relationships with a diverse client base, including high net worth individuals.

Conducted telesales within the Commercial Finance Department, securing new commercial finance opportunities. Managed a diverse customer base and prepared credit committee applications.

Assisted clients with their import/export documentation. Provided support in trade finance operations.

Obtained 9 GCSEs at grade C or above, including essential subjects like Maths and English. These qualifications provided a solid educational base and foundational skills.

Achieved a 2:1 classification in Business Studies, focusing on key areas such as Marketing Communications, International Marketing, Economics, Financial Accounting, and Business Analysis. This comprehensive program provided a strong foundation in various aspects of business operations and strategy.

Completed 3 A-Levels with grades ranging from A to C, demonstrating proficiency in various subjects. This academic achievement prepared me for higher education and further skill development.