At CyberCoders, I designed and launched a 9-box evaluation system to reduce personal bias in performance reviews, starting with a rapid prototype and expanding it into a working program. I also partnered with the COO and VP of Talent and Organizational Development on a competency and capability framework for sales talent.
I built a multi-tier onboarding and capability program that improved KPI attainment from 30% to 65% and increased retention by 40%. I also created infrastructure that helped reach 100% HR compliance across a 400-person remote organization.
At Ball State University Career Center, I led a restructure that brought four business units into one shared-services model and created a cross-training framework. I improved onboarding for more than 2,000 distributed employees each year by addressing process gaps and creating a centralized digital onboarding portal.
At The Bold Edit, I created a client intake and scoping process and managed business operations, client relationships, financial planning, and budgeting. Earlier, as Director of Sales at Courtyard by Marriott, I exceeded first-year pre-opening revenue targets by 300%.
