At Haste, I coordinate planned and emergency metering work, schedule customer appointments, and keep job records up to date in the company CRM. I also communicate with clients and suppliers and maintain client SLAs using dashboards.
At West Lindsey District Council, I handled customer queries and service issues, maintained customer account information, and trained and mentored team members. Earlier, at the Department for Work and Pensions, I conducted customer satisfaction surveys and supported claimants with job searches, applications, and digital claim management.
