At Credit Agricole Egypt, I provide on-site and remote technical support for bank employees and retail branches. I troubleshoot hardware, software, Windows OS, Microsoft Office, and basic DHCP connectivity issues.
I manage Active Directory password resets, account unlocks, and access requests, and handle service requests and incidents through the ticketing system. When needed, I investigate issues and coordinate with specialized IT teams for resolution.
At Engineering Authority of Armed Forces, Water Administration, I built and deployed server infrastructure and supported day-to-day system operations. In academic projects, I developed a Raspberry Pi vision assist device using YOLOv8 and Google Text-to-Speech, and built an Arduino pressure and temperature measuring system.
