Amr Reda
@amrreda1
I lead multi-region IT operations, cloud services, security, and enterprise support teams.
United Arab EmiratesWhat I'm looking for
At D43 Group, I lead regional IT support across Dubai, China, Cairo, Turkey, and Tanzania, managing Microsoft 365, endpoint security, compliance, ITIL processes, releases, vendors, and L3 support.
Previously at Planet Tax-Free, I led IT service delivery and integration projects with the Federal Tax Authority, Immigration Authority, and major retail partners. I worked with commercial and marketing teams to support UAE merchant digital transformation while managing enterprise IT solutions, stakeholder relationships, SLAs, and operational reporting.
I've delivered a zero-disruption domain migration for more than 500 users, implemented SD-WAN redundancy, completed a Tanzania Microsoft 365 tenant migration, and reduced downtime by 15% through defined monitoring KPIs.
Experience
Work history, roles, and key accomplishments
Regional IT Manager
D43 Group
Oct 2024 - Present (2 years)
Manages and motivates a team of support engineers across multiple regions, setting targets and ensuring SLAs are met. Oversees Microsoft 365 environment, security and compliance, release management, and vendor relationships.
Education
Degrees, certifications, and relevant coursework
Faculty of Computers and Informatics
Bachelor of Science, Computer Science
2006 - 2010
Grade: Excellent
Pursued a degree in Computer Science, completing a graduation project on Mobile Intelligent Routing and graduating with a grade of Excellent.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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