At Gulf Contractors Company, I established the IT infrastructure for a new project office, including networking, servers, wireless connectivity, UPS systems, and end-user devices. I also managed IT equipment procurement and deployment, coordinated onboarding, and implemented endpoint security solutions.
At Dubai Petroleum, I led IT service delivery across corporate and offshore operations. I oversaw SLA and KPI performance, managed service desk operations, and administered CAPEX and OPEX budgets.
I led enterprise hardware refresh and Windows 11 migration projects at Dubai Petroleum, upgrading hardware for 750 end users and migrating 1,200 users. I also managed meeting-room AV modernisation using Yealink, Poly, and Jabra technologies.
Earlier at Dubai Petroleum, I provided second- and third-line support and contributed to the IT Service Management framework and SLA processes. At Bilfinger Berger, I designed and implemented IT infrastructure supporting approximately 40 users.
