Savannah Villet

Managed end-to-end IT operations across 12 Amazon sites (1 fulfilment centre, 11 delivery stations), supporting 2,000+ users and 1,000+ devices with near-zero downtime and consistent SLA delivery. Triaged 20–30 incidents daily, led root-cause analysis to reduce repeat issues, and maintained fully auditable Health & Safety compliance.

Delivered external IT consultancy for 100+ SME clients in Dubai and the UK, resolving 150+ tickets weekly while reducing repeat incidents through standardized solutions. Administered Azure AD, Exchange and conditional access at tenant scale, and managed email security, backup platforms, and reporting for stakeholders.

Served as sole escalation point for 500+ users across Cape Town (200 staff) and remote US-based teams (300+ users), managing 1st/2nd/3rd line issues across two continents. Optimized Azure/Intune licensing for 500+ users, administered Jira ITSM workflows, and used Grafana/Site24x7 to deliver performance dashboards and engineering insights.

Operated as sole Tier 2 technical resource across the Western Cape for clients ranging from 10-user SMEs to 2,000+ user government corporations, managing escalations and delivering training programmes and product roadshows. Managed 200+ VC and conferencing devices and configured network/firewall access with port whitelisting, including POC/demo installations with evaluation reporting.

Provided telephonic technical support for ADSL, fibre, and email services, configuring email clients and resolving connectivity issues for a high-volume customer base. Escalated and tracked line faults with external providers through to resolution while coordinating communication between customer and supplier.

Completed CompTIA A+ and Network+ focused studies, including Windows cloud/security/database fundamentals, Windows deployment and administration, and Microsoft Exchange Server 2016.

Completed secondary education coursework including English (home language), Afrikaans, Mathematics, Physical Science, and Life Sciences.