Amr Azmi

Provided high-level customer service via live chat for Xiaomi products, handling warranty complaints and technical coordination with authorized service centers.

Reviewed, categorized, and validated thousands of photo/content assets according to platform community policies, identifying and labeling risky content such as spam, sensitive material, or copyright violations.

Served as main point of contact for Lazada sellers, providing onboarding guidance, campaign optimization, and resolving technical store issues while managing escalations across internal divisions.

Handled buyer inquiries and complaints via live chat and email, resolving order issues, cancellations, delivery delays, and payment problems while consistently meeting CSAT and AHT targets.

Audited and authorized consumer refund requests per SOP, verified order IDs and shipping receipts, and coordinated with sellers, logistics, and finance to expedite claim resolutions.

Provided technical consultation on custom PC builds, prepared quotations, compared hardware performance, and handled online customer inquiries to drive sales conversions.

Created 2D technical models and 3D visualizations using SketchUp based on field measurement data, converting manual sketches into measured digital drawings and assisting with cost estimation.

Completed a Diploma III in Management Informatics in 2014.