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Annisa Ulya

@annisaulya

Customer Care at PT. Faithfull The Brand, resolving international customer inquiries and processing returns and refunds.

Indonesia

Message

What I'm looking for

I'm seeking a role in customer service or a related field where I can contribute to operational excellence and customer satisfaction.

At PT. Faithfull The Brand, I resolve customer inquiries across its US, UK, and AU websites through live chat, email, WhatsApp, Instagram DM, and Facebook Messenger. I also process customer refunds and returns.

I coordinate with cross-border teams and warehouses to support customers across time zones. I also support PR order management and maintain digital marketing asset libraries.

At PT. Transcosmos Indonesia, I handled 100+ tickets daily for global fashion e-commerce customers, primarily serving the Canada market. I resolved concerns involving returns, refunds, payments, deliveries, and orders within SLA.

Earlier, I managed customer-seller disputes at PT. Transcosmos Indonesia and moderated user-generated content at PT. Gear Inc. I also labeled, categorized, and evaluated content for AI training.

Experience

Work history, roles, and key accomplishments

Current

Customer Care

Current

PT. Faithfull The Brand

Jun 2026 - Present (4 months)

Resolved customer inquiries for international customers across multiple channels and coordinated with cross-border teams to ensure consistent support. Processed refunds and returns, supported marketing with PR order management, and maintained digital marketing asset libraries.

Customer Service Live Chat Email Support WhatsApp Instagram Facebook Messenger Order Management Inventory Management Digital Asset Management Shopify Plus Gorgias Klaviyo Yotpo ERP Google Workspace

Customer Service Logistics and After-Sales

PT. Transcosmos Indonesia

Aug 2025 - Jun 2026 (10 months)

Handled 100+ tickets daily providing end-to-end email support for global fashion e-commerce customers, primarily in Canada. Managed returns, refunds, payment discrepancies, delivery exceptions, and coordinated with logistics partners.

Customer Service Ticketing Systems Email Support Logistics Returns Management Refunds Dispute Resolution SLA Management Zendesk Google Workspace

Trust and Safety Content Moderator

PT. Gear Inc.

Aug 2024 - May 2025 (9 months)

Analyzed AI training by labeling, categorizing, and evaluating content quality. Moderated user-generated content, stayed current with policy updates, and analyzed escalated cases for Trust & Safety stakeholders.

Content Moderation AI Training Data Labeling Policy Compliance Analytical Thinking Platform tools

Customer Service Dispute Resolution

PT. Transcosmos Indonesia

Mar 2023 - Aug 2024 (1 year 5 months)

Managed and resolved disputes related to orders, payments, returns, and product issues between customers and sellers. Investigated cases using platform tools and coordinated with teams such as 3PL for fair outcomes.

Dispute Resolution Customer Service Investigation Platform tools 3PL Coordination Policy Compliance Problem Solving