At TDCX, I managed more than 450 customer cases daily while maintaining the stated 100% quality standard. I investigated sensitive customer issues in line with company policies and safety guidelines.
I also investigated disputed edge cases with the Quality Assurance team to resolve knowledge discrepancies and align on policy standards.
At Conduent Business Service Sdn Bhd, I used the P.A.I.R. framework to troubleshoot technical issues involving hardware, software, networking, and operating system compatibility. I logged customer interactions in the Contact Management System and guided customers to self-service support options.
Earlier, I handled hotel inquiries, reservations, modifications, and cancellations at PT Trinusa Travelindo (Traveloka.com), and processed sales orders and customer complaints at PT MNC GS HOME SHOPPING (MNC SHOP).
