Muzakkiyah Jauhariyah

Trained and mentored new customer service agents through onboarding and probation, covering product knowledge, troubleshooting, and complaint-handling guidance. Coached escalation handling and customer communication to support team quality across marketplace channels.

Evaluated AI-generated text, images, and multilingual outputs against detailed quality guidelines, including instruction following, reasoning quality, factual accuracy, and formatting compliance. Applied scoring rubrics and performed comparative/human-preference evaluation to support model improvement.

Provided customer support across Shopee, Tokopedia, TikTok Shop, and Lazada, handling high volumes and managing complex issues with internal technical teams. Contributed to the IDCS Simplus Indonesia team achieving No. 1 ranking among Simplus Southeast Asia branches for customer service excellence (Jan–Feb 2026).

Managed daily customer interactions in a high-traffic retail environment and handled high-volume orders on Chat and Buy platforms. Used empathetic communication and active listening to resolve customer issues and support a positive brand experience.

Served as an Apple Partner Trainer, supporting sales staff and facilitating simulations of technical client support scenarios. Implemented engagement techniques to improve team performance metrics and customer service quality.

Provided tailored product suggestions and supported visual merchandising to improve the in-store customer experience. Assisted customers with needs and helped maintain an effective store presentation.

Pursuing a Bachelor’s degree in Communication at Universitas Terbuka (present).

Attended Muzakkiyah Jauhariyah Tebet in Jakarta Selatan (education details not provided).