Open to opportunities

K Sukhesh

@ksukhesh

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Technical support troubleshooter for live mobile gaming apps, also building .NET/C# REST APIs and backend features.

India

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What I'm looking for

I’m looking for a technical/L2 or SaaS support role where I can solve real application issues, escalate bugs effectively, and use my .NET/C#/REST API background to help both users and engineering.

I’ve spent the last 2+ years handling live mobile gaming support through chat—working tickets daily for Family Island and Match Masters while investigating matchmaking bugs, reward/progression errors, and account recovery issues.

I also bring a year of hands-on development work from Pratian Technologies, where I tested, debugged, and helped maintain RESTful APIs and SQL-backed validation, then worked with senior developers to trace bugs to root cause and validate fixes before release.

Experience

Work history, roles, and key accomplishments

Operations Associate

IntouchCX

Dec 2024 - Feb 2026 (1 year 2 months)

Delivered technical and customer support for live mobile gaming platforms through chat-based channels, resolving 80+ tickets per day and maintaining CSAT of 85% or above.

Zendesk Live Chat Escalation Management Security Compliance

Marketing Intern

Brick & Bolt Constructions

Oct 2023 - Oct 2024 (1 year)

Progressed through Marketing Intern, Field Marketing Executive, and Inside Sales Associate roles over one year, coordinating consultations and managing client communications.