Open to opportunities

Amogelang Nthite

@amogelangnthite

Message

IT Helpdesk Operations Coordinator delivering vendor-ready facilities and reliable Microsoft support.

South Africa

Message

What I'm looking for

I’m looking for an IT-facing operations role where I can run reliable help desk workflows (remote desktop, network troubleshooting, Microsoft 365/Windows) while coordinating vendors, safety SOPs, and facility readiness in a supportive global support environment.

I’m an IT-facing operations professional focused on campus operations, contractor and vendor coordination, and facility readiness—backed by strong management and customer service skills. I bring a safety-first mindset, with hands-on HSE inspection experience and ownership of safety SOPs.

In my current role as an Operations Associate at Nova Pioneer Ormonde Senior School, I led campus operations to ensure safe, compliant, and ready learning environments. I own operational trackers and databases, schedule and coordinate contractor visits, and maintain accurate schedule records and follow-up logs inside ticketing systems for clean documentation and timely approvals.

I also align my day-to-day support workflow to help desk-style and NOC-style escalation practices—especially for remote desktop support, network troubleshooting, and Microsoft-based environments. I’ve supported on-site teams with Microsoft 365 configurations, documented operational issues clearly for non-technical stakeholders, and updated SOPs to support migration projects and new technology deployments.

Previously, I coordinated operations across Gauteng as an Operations Administrator at X-TREME CLEANING SOLUTIONS, strengthening my ability to run schedules, manage vendors, reconcile operational records, and maintain audit-ready documentation. Earlier in my career, I worked in outpatient administration and market research transcription—roles that sharpened my accuracy, confidentiality, and ability to translate complex information into clear, plain English notes.

Experience

Work history, roles, and key accomplishments

Operations Associate

Nova Pioneer Ormonde Senior School

Oct 2022 - Apr 2026 (3 years 6 months)

Led campus operations to manage facilities maintenance requests, contractor/supplier coordination, monthly HSE inspections, and event logistics to ensure safe, compliant, and ready learning environments. Owned operational trackers and updated SOPs using detailed ticketing-style documentation aligned to NOC-style escalation for remote desktop support, Microsoft 365 configurations, and network troub

Campus Operations SOP Development IT Ticketing Workflows Remote Desktop Support Microsoft 365 Administration Network Troubleshooting Operational Reporting

Operations Administrator

X-Treme Cleaning Solutions

Aug 2019 - Sep 2022 (3 years 1 month)

Coordinated operations across Gauteng including procurement support, scheduling/dispatch for field teams, and supplier/vendor communications with documented handovers for continuity and audit readiness. Maintained scheduling and service trackers, applied ticketing and NOC-style prioritization principles to accelerate response SLAs, and produced operational reports and dashboards from tracked data.

Operations Coordination Vendor Management NOC Style Prioritization Inventory Reconciliation Operational Reporting

Out Patient Administrations Clerk

Dr George Mukhari Academic Hospital

Apr 2016 - Mar 2017 (11 months)

Provided frontline outpatient administrative support by managing patient registrations, records administration, referrals, bookings, and follow-ups to improve clinic efficiency. Documented cases in ticketing-style workflows and escalated infrastructure-impact issues using NOC-style procedures while maintaining confidentiality and clear communication with patients and clinicians.

Patient administration Records Management Referral Coordination Confidentiality NOC Style Escalation

Market Research Transcriber

TellUsMor Marketing

Jan 2015 - Jan 2016 (1 year)

Transcribed indigenous-language audio into English to produce accurate, well-documented outputs for market research analysis. Supported studies by designing questionnaires, facilitating focus groups, analyzing purchase and demographic data, and synthesizing competitor research into stakeholder-ready findings.

Transcription Translation (Indigenous Languages To English)Questionnaire Design Focus Groups Data Analysis Purchase History Analysis Competitor Research