Open to opportunities

Amoah User

@amoahuser

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Highly skilled Virtual Support and Customer Service Specialist.

Ghana

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What I'm looking for

I am looking for a role that values remote work, fosters collaboration, and offers opportunities for growth.

I am a Virtual Support and Customer Service Specialist with over 4 years of experience in supporting global clients in remote-first environments. My expertise in CRM systems like Zendesk and Salesforce has allowed me to resolve over 70 inquiries weekly while maintaining a 97% customer satisfaction rate. I pride myself on combining empathy with analytical thinking to deliver exceptional service.

In my recent role as a CRM Marketing Executive and Virtual Support Specialist at Social Epoch, I optimized CRM workflows, reducing ticket resolution time by 25% and enhancing team efficiency by training remote team members. My contributions to product updates and upsell conversions through SEO-enhanced campaigns have significantly improved retention and marketing ROI.

Currently enrolled in a degree program in Applied Business Management at Brigham Young University, I am also certified in Cybersecurity, SEO, and Digital Marketing. I am passionate about leveraging my skills to drive retention and conversions in virtual settings while continuously seeking opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

CRM Marketing Executive & Virtual Support Specialist

Social Epoch

Jan 2023 - Jan 2024 (1 year)

As a CRM Marketing Executive and Virtual Support Specialist, I handled over 70 weekly inquiries using Zendesk, achieving a 97% customer satisfaction rate. I optimized CRM workflows, trained team members, and contributed to product updates, significantly improving retention and upsell conversions through data-driven strategies.

Zendesk Customer Support Data Analysis SEO Email Marketing Conflict Resolution Time Management

Assistant Manager & Customer Architect

Festel Fruit Juice Limited

Jan 2018 - Jan 2022 (3 years 11 months)

In my role as Assistant Manager and Customer Architect, I managed over 50 customer orders daily with 100% accuracy. I led product launches and created an FAQ system that significantly reduced repeat inquiries, enhancing customer engagement and compliance.

Customer Management Product Launches Email Campaigns FAQ System Creation Customer Feedback Team Leadership Time Management Compliance

Education

Degrees, certifications, and relevant coursework

Brigham Young University

Applied Business Management, Business Management

Currently enrolled in a degree program focused on Applied Business Management, which encompasses various aspects of business operations and management principles.