Amit Chetwani
@amitchetwani
AI-driven product delivery leader reducing LLM costs and boosting accuracy.
IndiaWhat I'm looking for
I’m an AI-driven Product Delivery and Operations leader with 8+ years of progressive experience across customer operations, quality analytics, LLM evaluation, and product delivery management. At Convin.ai, I currently lead multiple teams totaling 15 members, owning client alignment, escalation handling, retention, and timely delivery for 150–200 SMB and enterprise accounts.
I’m hands-on with evaluating and benchmarking LLMs—including Claude, GPT-4, Gemini, Grok, Kimi, and others—to deliver accuracy and cost efficiency. By using systematic model evaluation, prompt optimization, and cost control strategies, I’ve reduced LLM/AI model costs by 40% month-on-month (saving ~₹10L/month and ~₹1.2 Cr annually).
I also improve delivery outcomes end-to-end: I drove delivery accuracy from 75% to 90% through redesigned delivery workflows, structured QA checkpoints, and building 3 tool automation systems plus 10+ process automation shifts—reducing client escalations and rework by ~80%. I’ve designed and shipped internal tools and pioneered a client-side Product Configuration Expert model that cut average delivery time by 30% and configuration-related escalations by 95%.
Experience
Work history, roles, and key accomplishments
Head, Product Delivery
Convin.ai
Jan 2025 - Present (1 year 2 months)
Led multiple product delivery teams totaling 15 members, owning lifecycle delivery for 150–200 SMB and enterprise clients including alignment, onboarding, retention, and escalation handling. Reduced LLM/AI model costs by 40% month-on-month (≈₹10L/month, ~₹1.2 Cr annually) and increased delivery accuracy from 75% to 90% by redesigning delivery workflows and implementing QA checkpoints and automatio
Product Delivery Manager
Convin.ai
Jan 2023 - Jan 2025 (2 years)
Managed end-to-end delivery for 150–200 SMB and enterprise client accounts, maintaining 100% on-time delivery performance. Standardized delivery processes and used AI workflow automation to reduce rework and manual dependencies while serving as escalation owner for delivery-critical client issues.
Quality Analyst
Convin.ai
Jan 2022 - Jan 2023 (1 year)
Expanded from QA into product delivery process design by identifying and resolving operational bottlenecks. Partnered with product and ops teams to improve customer experience metrics and built AI-driven quality evaluation knowledge that supported a role expansion into delivery.
Quality Analyst
Etech Global Services
Jan 2020 - Apr 2022 (2 years 3 months)
Applied NLP to audit and analyze large-scale conversation data for quality and sentiment insights. Built data-driven evaluation frameworks for quality assessment and independently managed a $20,000 client portfolio to identify behavioral patterns that improved client satisfaction.
Customer Service SME
Concentrix
Jan 2018 - Jan 2020 (2 years)
Progressed from Customer Service Associate to Subject Matter Expert and led a team of 42, owning performance reporting and critical escalation handling. Created operational reports and performance dashboards presented to senior leadership to support team execution and improvements.
Education
Degrees, certifications, and relevant coursework
Maharaja Sayajirao University of Baroda
Bachelor of Commerce (B.Com), Commerce
Earned a Bachelor of Commerce (B.Com) degree from Maharaja Sayajirao University of Baroda in Vadodara, India.
Availability
Location
IndiaAuthorized to work in
Job categories
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