Shubham Singh
@shubhamsingh27
I build, Secure, Govern and deliver enterprise AI, GenAI, and agentic products.
IndiaWhat I'm looking for
I've led enterprise AI product delivery across Tech Mahindra, Wordworksai, Rezo.Ai, and Teleperformance, taking AI/ML, GenAI, and agentic solutions from discovery through launch.
At Tech Mahindra, I directed healthcare AI discovery and integration, owned AI architecture and BRD/PRD development, and built agentic AI frameworks using LLM tool-calling, LangGraph, and AutoGen.
I've delivered conversational platforms with 90%+ accuracy for enterprise accounts including Amazon Pay, BMW, and Wish.com. My work has also driven a 7% sales-conversion improvement and 15% AHT reduction for UK-region clients.
I translate complex agent logic, guardrails, and integrations into scalable roadmaps, while leading engineering and data science teams through Agile delivery, AI governance, security, and compliance.
Experience
Work history, roles, and key accomplishments
Directed discovery and integration of AI technologies to enhance diagnostics and operational efficiency in healthcare systems. Owned end-to-end product lifecycle including AI architecture, BRD/PRD creation, and stakeholder management.
AI Product & Delivery Manager
Wordworksai
Oct 2024 - Jan 2025 (3 months)
Defined product roadmap for Agentic Commerce capabilities to transform search-and-click funnels into goal-oriented interactions. Collaborated with Engineering, Data Science, QA, and Cloud teams to prioritize features and manage delivery timelines.
Technical Project Manager
Rezo.Ai
Oct 2023 - Jul 2024 (9 months)
Led cross-functional teams in the development of ML/AI-driven products including Voice/Chat Bots and Speech Analytics. Derived contact strategy for clients and integrated complex systems including Bot, Agent Panel, CRM, and Dashboard.
Deployed ML/AI solutions across EMEA, APAC, and India while ensuring region-specific compliance. Integrated LLMs into enterprise CCaaS solutions and implemented custom API endpoints for Salesforce and Zoho CRM tools.
Assistant Product Manager
BlackLight Studios
Nov 2020 - Feb 2022 (1 year 3 months)
Assisted in product management activities, contributing to product development and delivery.
Associate Delivery Manager
Sabinten Solutions Pvt. Ltd.
Feb 2017 - Aug 2020 (3 years 6 months)
Managed delivery of projects, ensuring timely and quality outcomes.
Education
Degrees, certifications, and relevant coursework
University of Illinois
Product Management, Product Management
Earned a certification in Product Management.
Jagan Institute of Management Studies (JIMS)
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) in 2016.
Macquarie University
Project Management & Delivery, Project Management
Earned a certification in Project Management & Delivery.
IBM
AI Specialist Certification, Artificial Intelligence
Earned an AI Specialist Certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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