Looking for a job

sunitha s

@sunithas1

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I lead enterprise AI delivery programs that accelerate adoption, production readiness, and customer value.

India

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What I'm looking for

I'm looking to lead enterprise AI delivery and customer-success programs where I can improve adoption, production readiness, Time-to-Value, and executive customer outcomes through AI governance and cross-functional execution.

At Kore.ai, I led enterprise AI delivery and Professional Services engagements for seven strategic customers across banking, retail, healthcare, travel, enterprise IT, and HCM. I owned end-to-end implementations from discovery through production, hypercare, and adoption, reducing Time-to-Value by 25% and accelerating a delayed go-live by six weeks to protect $1.8M in at-risk ARR.

I've built my career across AI delivery, customer success engineering, QA, and enterprise software implementation at Kore.ai, Sunera Technologies, Oracle India, and Infosys. I bring hands-on experience with LLM evaluation, Conversational AI optimization, AI governance, multilingual delivery, and cross-functional leadership, including leading a 15-member delivery team and coordinating more than 30 stakeholders.

Experience

Work history, roles, and key accomplishments

Senior Manager – Enterprise AI Delivery

Kore.ai

Oct 2015 - May 2026 (10 years 7 months)

Led enterprise AI delivery and Professional Services engagements for 7 strategic enterprise customers across Banking, Retail, Healthcare, Travel, Enterprise IT, and HCM. Reduced implementation Time-to-Value by 25% and accelerated a delayed customer go-live by 6 weeks, protecting $1.8M in at-risk ARR.