Open to opportunities

Amir Sot

@amirsot

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Technical operations leader specializing in systems, automation, and implementations.

Canada

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What I'm looking for

I seek roles where I can lead technical operations, design scalable automation and systems, mentor teams, and deliver measurable efficiency improvements in hybrid or remote environments.

I am a results-oriented technical operations lead and systems analyst with over 10 years of experience orchestrating operational infrastructure and managing distributed technical teams.

I translate business goals into technical requirements, architect scalable workflows, and validate solutions through prototyping using low-code and no-code tools. I have a proven track record modernizing legacy systems and directing full digital transformations.

My background spans workforce and vendor management, SOP development, telephony architecture, and automation engineering using tools like Airtable, Salesforce, RingCentral, Google Apps Script, Zapier/Make, and LLMs. I design data models, payroll logic, and reporting solutions to improve accuracy and operational efficiency.

I seek to drive efficiency through resource management, process architecture, and systems implementation, training teams to operate and monitor automated workflows while ensuring quality and scalability.

Experience

Work history, roles, and key accomplishments

Current

Technical Operations Lead

Current

BVM International

Jan 2025 - Present (11 months)

Oversee workforce mobility operations and technical infrastructure, directing web strategy with WordPress/Elementor and designing international workflows for candidate sourcing and visa/work permit coordination across Southeast Asia and Europe.

Operations WordPress Elementor Workflows Vendor Management

Current

IT Operations Manager

Current

Nortiera Immigration

Jan 2024 - Present (1 year 11 months)

Spearheaded automation and product operations, defining candidate processing logic and prototyping workflows with Google Apps Script and LLMs to auto-generate resumes/emails and streamline application tracking; trained staff to operate and monitor systems.

Automation Engineering Google Apps Script LLM Workflow Design Staff Training Product Operations Candidate Tracking

IT Infrastructure Consultant

M&N Safe Income Tax

Jan 2022 - Jan 2025 (3 years)

Directed a full digital transformation, migrating sensitive client tax data to a secure cloud environment and training staff on new workflows; streamlined bookkeeping with Excel-based validation logic and migrated telephony to RingCentral to eliminate administrative bottlenecks.

Systems Implementation Cloud Migration Excel Validation Logic RingCentral Process Optimization Training Data Security UAT

Operations Manager

BluNova Business Consulting

Oct 2014 - Jan 2022 (7 years 3 months)

Established and led a BPO service operations hub, managed a rotational workforce of 100+ and a cross-functional technical team, designed a centralized CRM (FileMaker/Airtable), implemented IVR telephony and built a custom payroll system for Canadian compensation logic.

Operations Management FileMaker Airtable IVR Design Payroll Systems Workforce Management SOP Development

Education

Degrees, certifications, and relevant coursework

University of Toronto (Ontario Institute for Studies in Education)

Bachelor of Education, Science (Physics) and Mathematics

Grade: GPA 3.64 / 4.00

Activities and societies: Events Coordinator, Student Teachers' Union (OISE) 2013–2014

Completed a Bachelor of Education with specialization in Physics and Mathematics for Grades 8–12, graduating in June 2014 with high academic standing.

University of Toronto

Honours Bachelor of Science, Physics; Astronomy & Astrophysics

Awarded an Honours Bachelor of Science with majors in Physics and Astronomy & Astrophysics, including relevant coursework in programming and data analysis.