Eno Oye

Advised up to 3 SMB clients by auditing operations, identifying process gaps, and delivering improvement roadmaps. Designed workflow automations to save clients about 8 hours of manual work per week and created SOPs for consistent execution.

Served as the CEO’s operational extension, translating strategic priorities into executable plans across teams. Owned KPI tracking and performance reporting and streamlined internal processes by clarifying ownership and automating manual work.

Built cross-department operational plans and coordinated a team of 10 across marketing, technology, and client services. Defined KPI frameworks to monitor operational health and used data to reduce manual effort by over 40%, while leading marketing operations including A/B testing and CRM management.

Partnered with the CEO to execute strategic plans by aligning operational priorities to organizational goals and building contingency frameworks for disruptions. Led cross-department operations, built an operations team from scratch (hiring, onboarding, performance management, budget), and managed vendor relationships to maintain a reliable, cost-effective supply chain.

Delivered 10+ end-to-end projects for government and municipal clients, including mobile apps (BizApps, App Institute) and websites (WordPress, Joomla, Duda). Managed publishing to Google Play Console and Apple Developer and owned the full project lifecycle from scoping through QA, deployment, and handoff.

Coordinated cross-functional teams to deliver consistent operational and marketing execution. Automated repetitive processes to improve productivity and tracked KPIs to guide process optimization, producing regular performance reports for leadership.

Managed onboarding and engagement, resolving issues to support customer satisfaction and retention. Produced multi-channel digital content including blogs, email campaigns, SEO, social media, and online ads.

Provided technical support and incident resolution by verifying entitlements and escalating issues to appropriate support tiers. Identified product and configuration problems across installation, updates, and performance scenarios.

Maintained a weekly average handling time of 97.7% and eliminated the need for additional manpower while delivering a positive client experience. Resolved complex escalations including contractual disputes, billing investigations, appeals, and statutory declarations in line with TfL policies.

Earned an M.A. in International Relations at the University of Warwick (2014–2015).

Earned a B.A. in International & Comparative Politics at the American University of Nigeria (2009–2012).