Shruthi V N
@shruthivn
Customer-focused operations professional with expertise in customer service, finance, and vendor management.
What I'm looking for
I am a multi-skilled customer relations and operations professional with experience across customer service, finance, and boutique entrepreneurship. I combine strong communication, vendor management, and problem-solving skills to deliver consistent service outcomes.
As an entrepreneur, I managed boutique operations including marketing, vendor relations, staff training, and product strategy, driving day-to-day business performance. In corporate roles, I handled high-value accounts, managed documentation, and supported international training transitions.
My background includes senior customer care and guest service roles where I resolved inquiries, managed payments, and ensured smooth service delivery in fast-paced environments. I prioritize clear communication and efficient processes to improve customer satisfaction.
I bring practical experience in training and development, financial operations, and CRM, and I seek opportunities to apply these skills in roles that value customer-centric operations and continuous improvement.
Experience
Work history, roles, and key accomplishments
Entrepreneur
SVK Boutique
Jan 2016 - Dec 2023 (7 years 11 months)
Managed boutique operations including marketing, vendor relations, staff training, and product strategy, driving business growth over seven years.
Handled high-value accounts, managed documentation, and supported international transitions for finance and collections processes.
Senior Customer Care Associate
Convergys
Jan 2008 - Dec 2010 (2 years 11 months)
Supported banking customers with inquiries, payments, and account resolution, improving first-contact resolution for customer accounts.
Guest Service Agent
Kingfisher Airlines
Jan 2006 - Dec 2008 (2 years 11 months)
Handled guest needs including ticketing, boarding, and airport service operations to ensure smooth passenger experience.
Education
Degrees, certifications, and relevant coursework
Rajiv Gandhi Degree College
Bachelor of Business Management, Business Management
Completed a Bachelor of Business Management (BBM) program focusing on foundational business and management principles.
Frankfinn Institute of Air Hostage and Training
Diploma/Certificate in Airhostess Training, Airhostess Training
Completed professional airhostess training covering cabin crew procedures, safety protocols, and customer service skills.
Fashion Designing — Bengaluru
Certificate/Diploma in Fashion Designing, Fashion Designing
Undertook fashion designing studies in Bengaluru focusing on garment construction, design principles, and textiles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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