Open to opportunities

Amin Dotel

@amindotel

Message

Bilingual customer service representative with a passion for teamwork.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the film and customer service industries.

I am a dedicated bilingual customer service representative with experience in the banking and call center industries. My role at Bank of America/Foundever allowed me to assist customers with their banking needs, contributing to a supportive and team-oriented environment. I take pride in my ability to communicate effectively in both Spanish and English, ensuring that all customers receive the assistance they require.

In my previous position at OneBlood, I not only complied with essential regulations such as HIPAA but also exceeded monthly performance metrics, showcasing my commitment to excellence. My technical skills were further honed as a Technical Director at UCF Athletics Productions, where I built and operated Ross Carbonite Switcher sets for live sports broadcasts, blending my passion for film with practical experience.

Experience

Work history, roles, and key accomplishments

Technical Director

UCF Athletics Productions

Jan 2025 - Present (11 months)

Built Ross Carbonite Switcher sets for operation during live UCF sports broadcasts.

Broadcasting Technical Direction Video Production

Bilingual Customer Service Representative

Bank Of America/Foundever

Jan 2025 - Present (11 months)

Played a vital role in supporting one of the largest banking providers in the U.S. Assisted customers with their entry-level banking and financial needs while contributing to a team-centric environment.

Customer Service Banking Financial Services Teamwork Communication

Call Service Representative

OneBlood

Jan 2023 - Present (2 years 11 months)

Complied with and maintained current knowledge and understanding of Donor Recruitment policies, procedures and other related regulations, such as HIPAA requirements. Exceeded predefined monthly metrics such as outreach calls, booking accuracy, and show rate.

Call Center Operations HIPAA Data Entry Communication

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Bachelor of Arts, Film

Pursued a Bachelor of Arts degree with a focus on film studies. Gained comprehensive knowledge in various aspects of filmmaking, including production, theory, and critical analysis.