Open to opportunities

Daniel Packard

@danielpackard

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Customer-focused technical support specialist with banking and design experience.

United States

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What I'm looking for

I seek a customer-focused role where I can apply technical support, digital banking knowledge, and creative skills to improve user experience and grow professionally.

I am a customer-focused Information Center Specialist with hands-on experience supporting digital banking, troubleshooting member issues across email, chat, and phone, and promoting digital products to improve user experience. I combine strong verification and fraud-reporting practices with a consistent record of meeting sales and outbound contact goals.

With a BFA in Illustration and Design, I bring creative problem-solving and content management skills to technical support roles, including experience with Adobe Creative Cloud, WordPress, and multiple contact-center platforms. I have also performed administrative duties handling data entry, invoicing, and regulatory correspondence.

I am dependable, security-minded, and focused on educating members on self-service options while identifying opportunities for product adoption that benefit both members and the organization.

Experience

Work history, roles, and key accomplishments

Current

Information Center Specialist

Current

Digital Federal Credit Union

May 2022 - Present (3 years 8 months)

Provide phone, chat, and email support for digital banking and funds transfers, verify members, report suspected fraud, and consistently meet or exceed sales and outbound contact goals.

Cross Selling Customer Support Digital Banking Fraud Reporting Call & Chat Support CRM Sales Targets Verification Procedures

Current

Information Center Specialist

Current

Digital Federal Credit Union

May 2022 - Present (3 years 8 months)

Provided remote member support via email, chat, and phone for digital banking and fund transfers, verified accounts, reported suspected fraud, and consistently met or exceeded sales and outbound contact goals.

Customer Support Digital Banking CRM Verification Cross Selling

Customer Service Associate

Hannaford Supermarket

May 2021 - May 2022 (1 year)

Supported supermarket operations and customer service from May 2021 to May 2022, assisting customers and handling store communications and tasks.

Customer Service Point of Sale Communication Cash Handling Teamwork Problem Solving

Retail Associate

Hannaford Supermarket

May 2021 - May 2022 (1 year)

Performed customer service and retail tasks including stocking, cashiering, and assisting shoppers to maintain store operations and customer satisfaction.

POS systems Customer Service Cash Handling Merchandising Inventory Management Retail Operations

Administrative Assistant

Small Water System Services

Jun 2015 - Jun 2019 (4 years)

Managed filing and archiving of water test records, entered chemical data into spreadsheets, and handled client invoicing and DEP correspondence.

Data Entry Microsoft Excel Records Management Invoicing Client Communication

Administrative Assistant

Small Water System Services

Jun 2015 - Jun 2019 (4 years)

Organized and archived water test records, entered chemical data into spreadsheets, managed client invoicing, and handled correspondence with clients and the Massachusetts DEP.

Data Entry Microsoft Excel Record Management Invoicing Email Correspondence Regulatory Liaison

Education

Degrees, certifications, and relevant coursework

New England College of Art and Design

Bachelor of Fine Arts, Illustration and Design

2016 - 2021

Completed a Bachelor of Fine Arts in Illustration and Design, graduating in 2021 with coursework focused on illustration, design, and digital media tools.