Aminat Baba Muhammed
@aminatbabamuhammed
Detail-oriented Administrative Virtual Assistant with exceptional support skills.
What I'm looking for
I am a detail-oriented Administrative Virtual Assistant with over three years of experience in providing high-level executive support and exceptional customer service in remote settings. My expertise in managing inboxes, coordinating meetings, and performing data entry has led to increased productivity and client satisfaction. I am committed to continuous improvement and collaboration while leveraging my skills in Microsoft Office Suite and Google Workspace.
During my tenure at Compumedics International Limited, I provided high-level executive support, managing an average of 105 emails daily and reducing response time by 30%. I coordinated over 20 meetings per month, leading to a 25% increase in productivity. My efforts in processing and organizing over 1,000 client files improved data retrieval speed by 40%, and my monthly reports enhanced decision-making efficiency by 20%. Currently, at TASALA HQ, I maintain a 95% customer satisfaction rating while responding to an average of 70 customer queries daily.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TASALA HQ
May 2022 - Present (4 years 1 month)
Responded to customer queries, achieving a high customer satisfaction rating. Proactively addressed complaints, reduced escalation cases, and contributed to revenue growth through upselling and process improvements.
Administrative Officer
Compumedics International Limited
Feb 2018 - Jan 2022 (3 years 11 months)
Provided high-level executive support, managed inboxes, and coordinated meetings, leading to improved client satisfaction and team productivity. Successfully processed and organized client files, enhancing data retrieval speed and decision-making efficiency.
Education
Degrees, certifications, and relevant coursework
Ibrahim Gbadamasi Babangida University
Bachelor of Science, Mass Communication
2011 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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