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Henrietta Esiburu

@henriettaesiburu

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Experienced Customer Service Representative delivering high-impact administrative support.

Nigeria

Message

What I'm looking for

I seek a role offering growth in a collaborative, fast-paced organization where I can apply administrative expertise, improve processes, and deliver excellent client support.

I am a Virtual Assistant with over five years of hands-on experience providing executive support, customer service, appointment scheduling, record-keeping, and cross-department liaison work. I increased organizational effectiveness through improved calendar management and reporting practices, scheduled over 100 appointments above company averages, and contributed to a 95% positive customer survey result.

I excel in communication, attention to detail, and independent work, and bring practical technical skills across Microsoft Suite, Google Workspace, CRM use, and web research. I am motivated to grow in fast-paced environments where I can add measurable value through process improvements and strong stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Ituah Hospital and Maternity

Jan 2018 - Apr 2023 (5 years 3 months)

Implemented an email management system and calendar processes that improved organizational effectiveness by 80% and increased interdepartmental reporting by 70%; managed scheduling of 100+ appointments above company average.

Calendar Management Reporting Scheduling Microsoft Office Google Workspace Data Entry

Customer Service Representative

Cedar Heights Limited

May 2013 - Dec 2017 (4 years 7 months)

Handled 500+ inbound/outbound calls, drove a 65% increase in product purchases through CRM-led follow-ups, and maintained a 99.9% customer satisfaction rating while resolving complaints within SLA.