Aminah Toles

I am a dedicated and experienced remote customer service professional with a strong background in handling customer inquiries, credit management, and providing exceptional service. My journey began at Citi Bank, where I honed my skills over three years, successfully managing customer inquiries and credit freezes while ensuring top-notch service delivery. This experience equipped me with the ability to collaborate with cross-functional teams and effectively resolve complex customer needs.

Currently, I serve as a Chat Support Specialist at TurboTax, where I have achieved high customer satisfaction ratings through effective communication and problem-solving. My commitment to maintaining positive customer relationships has been instrumental in ensuring smooth service delivery. Recently, I graduated with a Bachelor's in Psychology from Huston Tillotson University, and I am eager to leverage my strong organizational and communication skills in a dynamic team focused on email marketing strategy at The Trevor Project.