Open to opportunities

AMENALLAH RIAHI

@amenallahriahi

Message

Customer service professional skilled in e-commerce order confirmations and support.

Tunisia

Message

What I'm looking for

I’m looking for a customer-support role where I can handle calls and live chat, manage order confirmations, and resolve issues quickly—using my multilingual skills to deliver calm, empathetic service, ideally with remote flexibility and room to grow.

I’m a motivated, customer-focused professional with hands-on experience in e-commerce order confirmation and travel agency phone support. I handle inbound calls, provide booking and travel package information, and resolve complaints professionally and on time.

In my e-commerce role, I managed end-to-end customer communication for order confirmations and follow-ups, including delivery status, returns, and product questions. I keep accurate records, support smooth order fulfillment communication, and stay attentive to customer expectations—delivering positive experiences in a calm, empathetic way.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Travel Agency

Jan 2023 - Jan 2024 (1 year)

Handled inbound client calls, provided information on travel packages, and supported bookings. Resolved customer complaints and maintained high satisfaction through professional, multilingual service.

Inbound Calls Travel Support Complaint Resolution Multilingual Customer Service CRM Tools Customer Satisfaction Professional communication

Order Confirmation Specialist

Self-Employed E-commerce Business

Jan 2022 - Jan 2023 (1 year)

Managed end-to-end customer communication for e-commerce order confirmations and follow-ups. Handled post-sale enquiries including delivery status, returns, and product questions while maintaining accurate records.

Microsoft Office Client Communication Order Confirmation Returns Delivery Status Enquiries Record keeping Remote Work Support