Open to opportunities

Dhouihri Aziz

@dhouihriaziz

Message

Customer Support professional skilled in guest relations and problem-solving.

Tunisia

Message

What I'm looking for

I’m looking for a remote Customer Support role where I can handle client inquiries, resolve complaints efficiently, and maintain strong customer satisfaction through clear communication, problem-solving, and reliable remote work.

I’m an enthusiastic, fluent English-speaking customer service and hospitality professional, comfortable handling client inquiries and resolving complaints quickly. I’m seeking a Remote Customer Support role where I can bring my communication skills, problem-solving abilities, and dedicated work ethic to support global clients.

In my role as a Customer Service & Guest Relations Specialist at Paradis Palace Hotel in Hammamet, Tunisia, I provided high-quality hospitality to international guests. I handled guest inquiries, resolved complaints efficiently, coordinated with different departments, and managed daily communications, bookings, and feedback to maintain high customer satisfaction.

Alongside hospitality, I work as a Freelance Digital Professional & Trader remotely. I manage online projects with strong self-discipline and time management, and I communicate effectively with online clients and platforms to deliver independent digital services.

Experience

Work history, roles, and key accomplishments

Freelance Digital Professional & Trader

Self Employed

Managed online projects and freelance tasks remotely, communicating with online clients and platforms to deliver independent digital services. Demonstrated self-discipline and strong remote communication.

Time Management Client Communication Problem Solving

Customer Service & Guest Relations

Paradis Palace Hotel

Provided hospitality and customer service to international guests, handling inquiries and resolving complaints. Coordinated with departments and managed bookings and feedback to maintain guest satisfaction.