Open to opportunities

Amber Sylvia Edwards

@ambersylviaedwards

Message

Dedicated restaurant manager with strong customer service skills.

United Kingdom

Message

What I'm looking for

I am looking for a role in a supportive environment that values teamwork and offers opportunities for growth.

I am a passionate professional with a rich background in front-of-house operations and restaurant management. My experience spans various roles where I have honed my customer service skills and developed a strong work ethic. I take immense pride in my work and thrive in both team environments and solo settings.

Currently, I am working as a FOH Keyholder at Victus Soul in East London, where I have been enhancing my skills in customer service and management. My previous roles have equipped me with valuable skills, including health and food safety training, first aid, and effective communication. I am eager to bring my expertise to a dynamic team that values hard work and dedication.

Experience

Work history, roles, and key accomplishments

Current

Front of House

Current

Coyles Education

Oct 2023 - Present (1 year 8 months)

Provided front of house support for an education-focused company. Assisted with administrative duties and maintained a welcoming environment. Utilized strong customer service and communication skills.

Customer Service Administration Communication Data Protection

Current

Front of House, Keyholder

Current

Victus Soul

May 2024 - Present (1 year 1 month)

Managed front of house operations and acted as a keyholder. Ensured smooth customer service delivery and handled administrative tasks. Maintained high standards of health and safety.

Keyholder Customer Service Administration Health and Safety

Front of House, Keyholder

Boomcycle

Oct 2023 - Mar 2024 (5 months)

Managed front of house operations and held keyholder responsibilities. Provided excellent customer service in a fast-paced environment. Supported daily operations and administrative tasks.

Keyholder Customer Service Administration Support Operations

Senior Waitress, Management

The Laundry

Jan 2019 - Dec 2021 (2 years 11 months)

Served as a Senior Waitress with management responsibilities in a restaurant setting. Oversaw front of house operations and provided high-quality customer service. Contributed to team leadership and administrative functions.

Senior Waitress FOH Operations Customer Service Team Leadership Administration

Call Handler

Covid Helpline 111

May 2020 - Present (5 years 1 month)

Handled calls for the Covid Helpline 111 service. Provided information and support to callers during the pandemic. Utilized strong communication and data handling skills.

Communication Customer Support Data Protection

Education

Degrees, certifications, and relevant coursework

New College Lanarkshire

BA Hons Musical Theatre, Musical Theatre

Completed a Bachelor of Arts with Honours in Musical Theatre. Focused on performance techniques, music theory, and dramatic arts.

St Andrew’s High School

Secondary Education, Music, English, Drama, Chemistry

Activities and societies: Duke of Edinburgh Bronze Award, Caritas Award

Completed secondary education with advanced qualifications in Music, English, Drama, and Chemistry. Participated in extracurricular activities including the Duke of Edinburgh Bronze Award and the Caritas Award.