Martina Battezzati
@martinabattezzati
Experienced hospitality professional with a passion for customer service.
What I'm looking for
I have over six years of experience in the hospitality industry, having worked in both Italy and London. My journey began as a barista and progressed to supervisory roles, where I honed my skills in customer service, team management, and operational efficiency. I thrive in fast-paced environments and take pride in delivering high standards of service.
Currently, I serve as the Head Waitress at Edition London Hotel, where I oversee restaurant operations, train new staff, and ensure a seamless dining experience for guests. My previous roles as a supervisor in various establishments have equipped me with the ability to manage teams effectively and handle customer complaints with professionalism. I am passionate about creating a welcoming atmosphere and fostering teamwork.
Experience
Work history, roles, and key accomplishments
Head Waitress
Edition London Hotel
Jun 2021 - Present (4 years 1 month)
Managed restaurant opening and closing procedures, ensuring operational readiness. Trained new staff members, enhancing team performance and service quality.
Demi Chef de Rang
Gran Baita Hotel
Nov 2019 - Mar 2020 (4 months)
Provided comprehensive breakfast, lunch, and dinner service based on shift requirements. Maintained high standards of cleanliness and ensured excellent guest service.
Supervisor
Urban Tea Rooms
Jul 2018 - Oct 2019 (1 year 3 months)
Assisted the manager in daily coffee shop operations, including staff training and till management. Handled food orders and customer complaints, ensuring high customer satisfaction.
Supervisor
Elan Café
Jan 2017 - Jun 2018 (1 year 5 months)
Trained new staff members, ensuring they met service standards. Managed till operations and oversaw the opening and closing of the bar section.
Supervisor
The Ned Hotel
May 2016 - Dec 2017 (1 year 7 months)
Managed the opening and closing of the bar section, ensuring smooth operations. Provided high-standard service to guests and handled till operations.
Barista
La Bottega
Dec 2016 - Dec 2016 (0 months)
Managed shop opening and closing procedures, ensuring operational readiness. Performed barista and waitress duties, handling till operations efficiently.
Cameriera
Cicinbarlichin
Oct 2016 - Nov 2016 (1 month)
Performed waitress duties, ensuring efficient service to customers. Assisted with kitchen porter tasks, maintaining cleanliness and organization.
Barista
Esselunga
Sep 2015 - Sep 2016 (1 year)
Performed barista and waitress duties, ensuring efficient service. Assisted as a commis chef, contributing to kitchen operations.
Barista
La Fortezza
Jun 2015 - Sep 2015 (3 months)
Performed barista duties, ensuring high-quality coffee preparation. Managed cleaning duties, maintaining a tidy and hygienic environment.
Education
Degrees, certifications, and relevant coursework
IPSEOA Sergio Ronco
Diploma, Hotel and Catering
Completed studies at the Professional Institute for Hotel and Catering 'IPSEOA Sergio Ronco'. Gained foundational knowledge and practical skills essential for a career in the hospitality and catering industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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