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@martinabattezzati
Experienced hospitality professional with a passion for customer service.
I have over six years of experience in the hospitality industry, having worked in both Italy and London. My journey began as a barista and progressed to supervisory roles, where I honed my skills in customer service, team management, and operational efficiency. I thrive in fast-paced environments and take pride in delivering high standards of service.
Currently, I serve as the Head Waitress at Edition London Hotel, where I oversee restaurant operations, train new staff, and ensure a seamless dining experience for guests. My previous roles as a supervisor in various establishments have equipped me with the ability to manage teams effectively and handle customer complaints with professionalism. I am passionate about creating a welcoming atmosphere and fostering teamwork.
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Work history, roles, and key accomplishments
Edition London Hotel
Jun 2021 - Present (4 years 5 months)
Managed restaurant opening and closing procedures, ensuring operational readiness. Trained new staff members, enhancing team performance and service quality.
Gran Baita Hotel
Nov 2019 - Mar 2020 (4 months)
Provided comprehensive breakfast, lunch, and dinner service based on shift requirements. Maintained high standards of cleanliness and ensured excellent guest service.
Urban Tea Rooms
Jul 2018 - Oct 2019 (1 year 3 months)
Assisted the manager in daily coffee shop operations, including staff training and till management. Handled food orders and customer complaints, ensuring high customer satisfaction.
Elan Café
Jan 2017 - Jun 2018 (1 year 5 months)
Trained new staff members, ensuring they met service standards. Managed till operations and oversaw the opening and closing of the bar section.
The Ned Hotel
May 2016 - Dec 2017 (1 year 7 months)
Managed the opening and closing of the bar section, ensuring smooth operations. Provided high-standard service to guests and handled till operations.
La Bottega
Dec 2016 - Dec 2016 (0 months)
Managed shop opening and closing procedures, ensuring operational readiness. Performed barista and waitress duties, handling till operations efficiently.
Cicinbarlichin
Oct 2016 - Nov 2016 (1 month)
Performed waitress duties, ensuring efficient service to customers. Assisted with kitchen porter tasks, maintaining cleanliness and organization.
Esselunga
Sep 2015 - Sep 2016 (1 year)
Performed barista and waitress duties, ensuring efficient service. Assisted as a commis chef, contributing to kitchen operations.
La Fortezza
Jun 2015 - Sep 2015 (3 months)
Performed barista duties, ensuring high-quality coffee preparation. Managed cleaning duties, maintaining a tidy and hygienic environment.
Degrees, certifications, and relevant coursework
Diploma, Hotel and Catering
Completed studies at the Professional Institute for Hotel and Catering 'IPSEOA Sergio Ronco'. Gained foundational knowledge and practical skills essential for a career in the hospitality and catering industry.
Software and tools used professionally
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