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@kerririddell
Adaptable hospitality professional with extensive experience in customer relations.
I am an adaptable hospitality professional with extensive experience in food and beverage service, room management, and customer relations. I thrive in fast-paced environments and am known for my ability to adhere to operational standards while delivering high-quality guest experiences. My strong communication skills, reliability, and proactive problem-solving approach have always contributed to my success in the hospitality industry.
Throughout my career, I have worked in various roles, including Food & Beverage Attendant and Room Attendant at Fitzroy River Lodge, where I delivered exceptional service during high seasons and managed daily operations efficiently. My experience at The Village Inn and Maroochydore Surf Club further honed my customer service skills, allowing me to develop strong relationships with guests and ensure their satisfaction. I take pride in maintaining high standards of cleanliness and presentation, especially in luxury settings like The Reef House Boutique Hotel and Spa.
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Work history, roles, and key accomplishments
Fitzroy River Lodge
May 2024 - Present (1 year 6 months)
Managed the daily cleaning and maintenance of guest rooms, ensuring high standards of cleanliness and presentation. Responded promptly to guest requests and special needs, enhancing overall guest satisfaction and comfort. Collaborated with the housekeeping team to maintain operational efficiency, including restocking supplies and preparing rooms for new arrivals.
Fitzroy River Lodge
May 2024 - Present (1 year 6 months)
Delivered exceptional service during high season, handling breakfast, bar, and buffet services for guests and large tour groups. Operated HNL systems for order management, ensuring accuracy and compliance with RSA guidelines for responsible service of alcohol. Managed daily setup and restocking of food and beverage stations, ensuring a seamless guest experience.
The Village Inn
May 2023 - Present (2 years 6 months)
Provided excellent customer service, handling orders, serving drinks, and managing cash transactions. Took on leadership responsibilities, including opening/closing procedures, cash handling, and stock management. Developed strong relationships with regular customers, contributing to a welcoming and positive atmosphere.
Maroochydore Surf Club
Dec 2022 - Present (2 years 11 months)
Managed food and drink orders in a high-volume setting, ensuring prompt service and customer satisfaction. Maintained bar and dining areas, adhering to cleanliness and hygiene standards, and ensuring compliance with operational policies.
The Reef House Boutique Hotel and Spa
Aug 2022 - Present (3 years 3 months)
Ensured high standards of cleanliness and presentation in guest rooms, managing assigned tasks efficiently and independently. Conducted thorough cleaning and inspection of guest rooms, maintaining the luxury standards expected by guests.
The Village Inn
Sep 2019 - Present (6 years 2 months)
Provided excellent customer service, handling orders, serving drinks, and managing cash transactions. Took on leadership responsibilities, including opening/closing procedures, cash handling, and stock management. Developed strong relationships with regular customers, contributing to a welcoming and positive atmosphere.
Degrees, certifications, and relevant coursework
Higher, Physical Education
Completed Higher in Physical Education and National 5 in English, Biology, History, and Cake Craft. Developed foundational academic skills across various subjects.
NC Agriculture, Agriculture
Undertook the NC Agriculture program, gaining foundational knowledge and practical skills in agricultural practices. Focused on core principles relevant to the industry.
HNC Agriculture, Agriculture
Completed the HNC Agriculture program, building upon previous studies with advanced agricultural concepts and techniques. Enhanced expertise in sustainable farming and land management.
Software and tools used professionally
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