Kerri Riddell

Managed the daily cleaning and maintenance of guest rooms, ensuring high standards of cleanliness and presentation. Responded promptly to guest requests and special needs, enhancing overall guest satisfaction and comfort. Collaborated with the housekeeping team to maintain operational efficiency, including restocking supplies and preparing rooms for new arrivals.

Delivered exceptional service during high season, handling breakfast, bar, and buffet services for guests and large tour groups. Operated HNL systems for order management, ensuring accuracy and compliance with RSA guidelines for responsible service of alcohol. Managed daily setup and restocking of food and beverage stations, ensuring a seamless guest experience.

Provided excellent customer service, handling orders, serving drinks, and managing cash transactions. Took on leadership responsibilities, including opening/closing procedures, cash handling, and stock management. Developed strong relationships with regular customers, contributing to a welcoming and positive atmosphere.

Managed food and drink orders in a high-volume setting, ensuring prompt service and customer satisfaction. Maintained bar and dining areas, adhering to cleanliness and hygiene standards, and ensuring compliance with operational policies.

Ensured high standards of cleanliness and presentation in guest rooms, managing assigned tasks efficiently and independently. Conducted thorough cleaning and inspection of guest rooms, maintaining the luxury standards expected by guests.

Provided excellent customer service, handling orders, serving drinks, and managing cash transactions. Took on leadership responsibilities, including opening/closing procedures, cash handling, and stock management. Developed strong relationships with regular customers, contributing to a welcoming and positive atmosphere.

Completed Higher in Physical Education and National 5 in English, Biology, History, and Cake Craft. Developed foundational academic skills across various subjects.

Undertook the NC Agriculture program, gaining foundational knowledge and practical skills in agricultural practices. Focused on core principles relevant to the industry.

Completed the HNC Agriculture program, building upon previous studies with advanced agricultural concepts and techniques. Enhanced expertise in sustainable farming and land management.