Open to opportunities

Jacqueline McDowell

@jacquelinemcdowell

Message

Dispute resolution specialist focused on compliant settlements, customer recovery, and high-volume case outcomes.

United States

Message

What I'm looking for

I’m looking to support dispute resolution and account recovery in a metrics-driven team where I can negotiate compliant settlements, manage high-volume cases, and drive process improvement while partnering with cross-functional teams to deliver clear customer outcomes.

I’m a results-driven dispute resolution and account recovery professional with experience supporting financial services, telecommunications, and higher education in fully remote environments. I manage high-volume dispute caseloads by determining appropriate payment offers, negotiating settlements, and resolving complex customer issues while maintaining regulatory compliance.

I draft briefs and offers in line with federal and state arbitration regulations, conduct due diligence by reviewing clinical and financial information, and coordinate IDR packages to meet filing deadlines. I’m known for strong negotiation, documentation, and relationship management—using Salesforce CRM and reporting/case management systems to keep records accurate and outcomes on track.

Experience

Work history, roles, and key accomplishments

Current

Admissions Advisor

Current

DeVry University

Jan 2025 - Present (1 year 5 months)

Advised prospective students on complex enrollment and financial aid processes while maintaining high compliance standards. Managed high-volume documentation workflows with meticulous attention to detail.

Admissions Advising Financial Aid Guidance Enrollment Compliance High Volume Documentation Regulatory Compliance CRM Database Navigation MS Office (Excel Word)Multi system Navigation

Credit/Collections Specialist II

WEX Inc

Jan 2023 - Jan 2025 (2 years)

Managed a complex portfolio of delinquent accounts, negotiating payment arrangements and escalating cases when needed. Maintained detailed sensitive documentation with 100% accuracy for potential legal review and used Salesforce to monitor payment trends and flag accounts at risk of default.

Skip tracing Asset Verification Case Documentation Regulatory Compliance (FDCPA FCRA)High Volume Collections Dispute Resolution Negotiation Salesforce CRM Database Navigation MS Office (Excel)

Business Collections Representative

Comcast

Jan 2022 - Jan 2023 (1 year)

Executed de-escalation strategies for commercial clients by explaining complex billing options and resolving disputes. Maintained strict confidentiality and data integrity while managing sensitive business account information and meeting account resolution performance quotas.